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Strategic Account Director

McKesson Canada Corporation

This is a Full-time position in Toronto, ON posted May 30, 2021.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare.

At McKesson Canada, we touch the lives of 12 million Canadians every day.

We carry more than 35,000 products in 17 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada.

But we’re so much more than a distribution company.

We’ve automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions.

Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare.

Working here is your opportunity to shape an industry that’s vital to us all.

Role and Responsibilities
• Primary owner of customer relationships and responsible for overall customer satisfaction
• Act as point of contact for the client and client vendors to manage client expectation and satisfaction
• Provide customer with proactive consultative services and ensure client sign-off is obtained
• Establish and maintain effective / productive working relationships with McKesson colleagues across departments to support customers
• Prepare and deliver Business Reviews
• Serve as program subject matter expert
• Review all program documentation prior to release to the client
• Monitor performance against service level agreements and develop plan for corrective action
• Handle escalated issues from client and internal teams
• Ensure accurate and timely delivery of reports
• Understand, evaluate, and interpret data to accurately summarize information to the customer
• Responsible for defining scope of projects with client and providing to internal teams
• Ensure proper storage of program materials for audit readiness; support internal and external audits
• Provide inputs to program invoices and/or approve invoices
• Maintain customer budgets and monitor program profitability against plan Qualifications and Education Requirements
• Bachelor’s degree in relevant discipline or equivalent experience
• MBA (asset)
• 12 years of professional experience, pharmaceutical or CPG (Consumer Packaged Goods) experience (asset)
• 4 years of progressive management/ supervisory experience Essential Skills
• Significant expertise with professional client relationship building and management
• Ability to understand client’s business and needs
• Ability to plan and strategize at a senior level
• Ability to influence
• Results-based approach
• Strong people leadership, including effective team management capabilities and the ability to develop team members
• Excellent written and oral communication
• Excellent listening and ability to ask questions
• Aptitude for public speaking and ability to make presentations
• Strong organizational/ time management ability
• Good attention to detail
• Good Project Management; problem solving; and analysis approach Worker Type Regular McKesson is an Equal Opportunity employer.

The material contained herein is provided for informational purpose only.

All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements.

The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions.

This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links.

While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

McKesson is an equal opportunity employer and values diversity in its workforce.

We encourage applications from all qualified individuals and will accommodate applicants’ needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Current employees must apply through internal career site.

Join us at McKesson