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ServiceNow Technical Consultant


This is a Contract position in Toronto, ON posted April 22, 2021.

Position Responsibilities: A ServiceNow Technical Consultant provides guidance to our customers related to the processes they are attempting to model and automate in ServiceNow and develops those solutions for the customer’s ServiceNow environment.

Provide ServiceNow development assistance to customers including, but not limited to, form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations Coordinate with the Crossfuze Engagement Manager or Customer to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed Translate business needs into technical requirements Answer technical and application configuration questions Configure and customize new applications and modules Implement new functionality for customers while using ServiceNow best practices Assist in troubleshooting ServiceNow upgrades, patching, and release management Provide analysis of problems and possible solutions Produce detailed documentation on all work completed Lead technical implementation teams including code review for less experienced consultants Wherever possible, enable the customer’s ServiceNow administrator(s) to be self-sufficient.

Conduct technical training and knowledge transfer sessions.

Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions Other duties as assigned What You Bring: Excellent communication skills and a strong personal commitment to quality service The ability to work independently and with a team Ability to work remotely and with remote resources as needed Ability to work with different personalities with varied skill levels Ability to understand and implement complex end-user requirements Ability to effectively organize work across multiple projects 2 years of experience implementing, configuring and customizing ServiceNow Bachelor’s Degree or equivalent work experience Minimum of 2 years of experience with common web technologies and networking (e.g.

XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP, etc.) Basic understanding of ITIL methodologies Working experience with ITSM processes and tools Directory service integration experience (Active Directory, LDAP, etc.) ServiceNow Fundamentals Certification required Physical Demands: This position requires sitting at a computer for extended periods of time and some light lifting as needed Work Environment: While performing the duties of this position, the employee will work either remotely (home office) or in an office environment as needed/determined