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RMA Department Supervisor—Senior Technician

Thousandeals

This is a Contract position in Toronto, ON posted May 16, 2019.

Thousandeals Inc.(https://www.thousandeals.com) is a newly established, Toronto native company that is dedicated to providing computer software and hardware solutions to businesses and individuals.

We are seeking to hire an enthusiastic tech-savvy Senior Technician to join our customer service team in the RMA Department.

This position involves overlooking and coordinating overall RMA procedures, and providing after sales technical support for customers by performing hands-on troubleshooting & repair of returned materials.

The Senior Technician should be a great team leader as well as an excellent communicator who is strong at identifying customer needs and consistently delivering operational services as required by the customer.

Responsibilities : 1.

Provide leadership, direction, and supervision to other computer technicians in the RMA department.

Provide direction and evaluate other technicians with regard to better ways to improve service and function efficiently, and design and deliver training programs for new employees.

2.

Conduct diagnosis of problems according to customer complaints, provide technical support for all end clients via telephone and email, and process all customer returns including defective computers and other products.

3.

Repair laptop or desktop units using hand or power tools and measuring devices according to customer requirements 4.

Design and create laptop cases’ skin template with unrivaled precision.

5.

Capture the respective operation system image for each model, and maintain all images under Window Server 2012 or 2016 system.

6.

Fix laptop and desktop case damage, calibrate and troubleshoot motherboard, and prepare accurate records as needed.

7.

Install new / rebuild existing servers and configure hardware, peripherals, services, settings, etc.

8.

Replace and fix defective components which include CPU, RAM, Hard Drive, laptop keyboard, desktop power module, etc.

9.

Fix laptop LCD’s issues—white spots, black spots, polarizing film scratch—with unrivaled precision.

10.

Perform routine duties in the RMA department, including inspecting, testing and sorting inventories and new purchases, managing computer parts and components’ inventories, making RMA plans and weekly reports, etc.

Qualifications and Skills: 1.

A university degree or college diploma in electronics or equivalent 2.

Minimum one year of related technician experience 3.

Ability to work well within a team setting.

Prior leadership experience is required 4.

SMT-soldering skills and experience working on PCB 5.

Experience with Windows and Linux operating systems 6.

Excellent trouble-shooting skills 7.

Excellent communication and customer service skills 8.

Great attention to details Job Type: full-time, permanent Language: English (required) Salary: $28 hourly Location: Toronto, ON Contact Information: Tel:647-341-3070 Email: hrthousandeals.com Mailing address: 723 Gorden Baker Rd, Toronto, ON M2H 3B4 Thousandeals is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or other characteristics in accordance with the relevant governing laws.

If you qualify for this position, we encourage you to apply by submitting a cover letter and a resume.

Thousandeals thanks all candidates for their interest; however only those selected to continue in the process will be contacted.