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Director, Customer Engagement

Align Technology, Inc.

This is a Contract position in Toronto, ON posted March 16, 2023.

Join a team that is changing millions of lives.

Transforming smiles , changing lives At Align Technology , we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next.

We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation.

Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

Ready to join us?

About this opportunity The Director, Customer Engagement is a proven sales and operations leader whose energy, focus and determination are matched by well-developed selling skills and process management experience.

They will manage the Invisalign Pro Program responsible for increasing our customers knowledge and usage of Invisalign and iTero products.

This leader will also support Localization and Customer Improvement efforts within the US, inspiring our customers through their digital journey with localized support that brings the right solutions to them as they go.

You will work closely with US Sales & Marketing leadership to implement strategies that support the needs of the commercial teams.

In this role, you will… Leads the Invisalign Pro team to meet applicable sales objectives and program development targets.

Manage people managers who are located in North Carolina and Costa Rica offices.

Identifies and implements strategies to drive revenue growth and optimize sales performance.

Manages departments Sales Strategy, Clinical Strategy, and Customer Service, while still driving towards an improved customer experience that encourages increased utilization and adoption of the Invisalign and iTero product lines.

Lead projects that require working with cross-functional teams and strong attention to detail Manage and coach senior leaders/managers.

Performs ongoing analysis of customer engagement and takes the necessary measures to increase product usage and adoption.

Participate in proactive team efforts to achieve departmental and company goals .

In this role, you’ll need… BA and or equivalent experience; MBA preferred.

Minimum of 10 years’ sales experience, with previous senior management experience.

Demonstrated success through the application of a sales methodology and process management.

Demonstrate exceptional oral and written communication and active listening skills.

Possess a proven record of maintaining a high level of client and employee satisfaction and a strong affinity with the business development process and organization-wide culture.

Strong analytical and business planning skills.

Proven leadership and general management ability.

Bottom-line and results oriented.

Ability to plan and follow through on projects.

Exhibits a high degree of flexibility in adapting in a rapidly changing environment Sound like a good fit?

Great Click the “Apply” link to let us know you are interested.

Not the right fit?

Don’t worry,Alignis quickly growing so we are creating more opportunities to expand our Align family.

Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.

About Align Align Technology is a publicly traded medical device company that is transforming smiles and changing lives .

Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect.

Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners andOrthoCADdigital services.

Did you know?

Align is the world’s largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries.

Great people, innovative technologies, and meaningful work – these are just some of thethingsemployees say make Align Technology a great place to work.

We respect your privacy.

Please reviewour Applicant Privacy Policies for additional information.

Global Diversity Statement: At Align, we believe in the power of a smile, and we know that everysmile isas unique asour employees.

As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a cultureof open-mindedness and compassion forallouremployees.

We live our company values by promoting healthy people and healthy communities.

All with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.