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Consultant Microsoft (D365) Business Central (Hybrid work/office anywhere in Canada)

MNP

This is a Contract position in Toronto, ON posted April 19, 2022.

What do you think of when you hear the name MNP?

Most likely tax and accounting, but as one of Canada’s largest consulting organizations, we’re so much more We’re also serious about technology.

Make an impact with our Digital team as a functional Consultant Microsoft (D365) Business Central.

This diverse team of tech-savvy problem solvers has expertise and delivery depth across customer platforms, applied data & analytics, applications & cloud and business platforms solutions.

Regardless of the underpinning technology, our team members understand clients’ unique needs and embrace the possibilities that technology brings to an evolving business landscape.

Customer preferences are evolving at a rapid pace.

As a trusted advisor you will design to meet those needs, engage customers in expected as well as new ways, gather, secure and organize meaningful insights, translating them into meaningful action, an incredible client experience, improved sustainability and optimized performance while reducing costs and enhancing growth.

At MNP Digital, we’re a team of highly skilled and creative thinkers that continuously support and learn from each other.

We pride ourselves on translating our clients’ challenges into real results by leveraging technology
– and that all starts with having the right people to deliver.

We’ve created an environment where you’ll continuously grow, always have a voice and collaborate on work that’s meaningful and fulfilling.

If you’re ready to take your career into your own hands, you’ve come to the right place.

MNP Digital offers candidates the option of a hybrid home/office work environment which provides flexibility to be based anywhere in Canada.

Responsibilities Implementation and support of the Microsoft Dynamics 365 Business Central platform for new/existing clients by: Understanding the current client environment and documenting the “as is process” for review with client Conducting Level 1 training on the specific ERP system to educate clients on the related functionality to assist them in upcoming system design decision making Setting up the pilot and supporting the client in the set up of specific masters Conducting the pilot testing allowing the testing of the actual client workflows and data in the new ERP system and evaluating if the intended results are achieved Supporting the client in the identification and analysis of gaps (if any) and ensuring resolution which may involve coordinating with the MNP Dev and/ or IT Support teams Conducting/co-coordinating data migration, resolving any problems encountered or escalating as required Overseeing the “go live” process Providing “post live” support as required Providing support over initial month ends as required Monitoring progress against scheduled timeframes throughout the implementation Keeping management up to date on the project’s progress throughout and escalating issues as appropriate with recommendations/ solutions.

Ensuring project deliverables are met as described in the Scope Document and project is within budget.

Ensuring all project related documents are maintained Effectively manage customer expectations keeping them informed of the project status as appropriate Individually learning and training oneself on new modules, add-ons and new software Demonstrating the understanding of End-to-End life cycle of an ERP Implementation Project Writing SQL queries and extra data from the database Manage customer support in coordination with other departments: Ensure customer support is handled promptly and effectively Follow up and coordinate with other departments Ensure adherence to agreed upon client support procedures Monitoring log of client support issues Escalate and follow up on outstanding client support issues Prioritize and work on multiple projects and take responsibility for all communication to various stakeholders Manage and grow client relationships: Secure role as the Primary Relationship Manager (PRM) with client Ensure all customer relationships are “referenceable” Cross sell add-on products/upgrades to existing customers Cross sell MNP Dev and IT products and services to existing customers Communicate effectively and engage with customer Skills and Experience Completion of a Bachelor’s Degree in business, technology, engineering or other related field 5 years of IT experience in a consulting environment is preferred Thorough understanding of the following: Implementing and supporting D365 Business Central ERP Platforms/Technology Sold understanding of business process flows Solid understanding of practical finance concepts from an ERP perspective Functional and implementation experience Project Management Microsoft Certification(s) MyRewardsMNP More than a paycheque, MNP is proud to offer customized rewards for our team members.

With a focus on health and wealth, we provide an extensive list of benefits that support our unique culture and foster work-life integration.

Our MyRewardsMNP program offers benefits that allow you to thrive at work and outside of the office.

Be rewarded with generous paid time off including 4 personal days, firm sponsored social events, a group pension plan with 4% matching contribution, voluntary savings products, bonus program eligibility, a wellness subsidy, health and dental benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, learning opportunities through MNP University, a flexible ‘Dress For Your Day’ environment and more LI-Hybrid

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