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Campaign Designer

Sun Life Financial

This is a Full-time position in Toronto, ON posted November 8, 2018.

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Job Description:

Bring us your passion for agile marketing, digital, and data analytics, and we’ll put you to work on exciting initiatives that answer the challenge: “How can we better engage and nudge our clients in taking action to reach their financial and wellness goals?” Working with a dedicated team of energetic, forward-thinking innovators, you’ll stretch your imagination and sharpen your skills on the leading-edge projects that are keeping Sun Life Financial ahead of the curve. You want more than a job; you want a career – a career with a company that encourages learning and personal growth. You want to be “one of the best.”

The Digital Benefits Assistant (DBA) program is helping our clients achieve financial security and well-being by being an integrated part of their lives, proactively providing personalized, useful and actionable information. The program will become a leading digital client engagement platform that will fuel the velocity of Sun Life’s Canadian businesses. DBA will create a differentiated competitive advantage with our sponsors who will value the superior benefit offering and sponsor-employee relationship. It will be a magnet for Canadian digital talent by growing, developing and empowering team members.

The Campaign Designer of the Digital Benefits Assistant (DBA) Program is accountable for driving – with their agile pod team members – end-to-end delivery (from ideation to execution) of marketing campaigns in multiple channels. Team members include a Scrum Master, Marketing Strategist, Creative Designer, Performance Analyst, Email Specialist, UX Designer, and a Pod Lead.

The Campaign Developer plays a key role in designing and building a growing suite of Digital Benefits Assistant client experiences.  The Campaign Developer is specifically responsible for designing, configuring and maintaining the campaign logic in the SAS Customer Intelligence (CI) Studio tools and Outbound Marketing Automation tools aligned to the business campaign plans, learning and measurement objectives and cross-channel contact experiences.

The Agile team member embraces continuous change and the autonomy to make their own decisions without necessarily having prescriptive input from management. Team members are eager to gain cross-functional skills across different roles, so must be passionate about learning with a desire to expand both their business and technical knowledge.

Responsibilities:

  • Designs, configures and maintains campaign logic in SAS CI Studio, collaborating with technical teams to ensure optimal performance of campaigns.
  • Collaborates in an agile team to understand business objectives and develop campaign solutions that deliver best in class, engaging and highly relevant experiences
  • Develops thorough understanding of data sources available for campaigns to ensure the quality and relevance of experiences are optimized.
  • Develops expertise in the SAS CI Studio and Real Time Decision Management and outbound Marketing Automation capabilities through a progression of formal training, mentoring and on the job experience.
  • Contributes to overall campaign activities by providing accurate effort estimates, providing regular updates on progress and issues, taking accountability for milestone commitments and collaborating to resolve team challenges.
  • Analyzes risk and impact of change to ensure testing activities are appropriately aligned

Qualifications:

  • Strong analytical skills, logical thinker with programming aptitude and experience
  • Tenacious problem solver – creative and relentless drive to find solutions for transformational business needs.
  • Client focused – operates with a strong understanding of the client, business processes and value drivers in order to steer and influence cross-team actions
  • Quick learner, comfortable with ambiguity and working in an environment that’s constantly breaking new ground
  • Strong communication and influencing skills with ability to capture and relay complex concepts at the appropriate level of detail for varying audiences
  • Uses sound and accurate judgment, supports and explains reasons for decisions and makes timely decisions
  • Ability to collaborate and partner across multiple teams. Experience working successfully in a matrixed environment; ability to tactfully bring opinions, comments and thoughts forward; enables and inspires others
  • Self-initiator with ability to manage multiple priorities
  • Adaptable – maintains effectiveness while managing competing demands, able to deal with frequent change, delays or unexpected events
  • Organized, takes ownership to meet deadlines and commitments.
  • Agile team members demonstrate strong past indicators to:
    • Maintain an ownership mentality
    • Quickly make decisions to accelerate production
    • Drive execution from ideation, to development, through to execution
    • Collaborate with teammates to provide insight to business problems

      Advocate for the client, leveraging insights that can drive meaningful marketing tactics

Preferred Skills:

  • Proven analytical skills and application development experience are a must 
  • Knowledge of SQL and previous experience working with complex data is a must
  • Experience using inbound and outbound campaign management tools such as SAS CI Studio, IBM Unica, or others.
  • Quick learner, ability to understand and bridge between business needs and the underlying business rules and associated data 

Other Requirements:

  • Practical experience in running and monitoring inbound and outbound campaigns.  Understanding of marketing automation and real time decisioning concepts as well as campaign development cycle
  • Experience with analytics as well as inbound/outbound marketing tools like SAS CI Studio
  • Proven experience analyzing complex data sources and consolidating into meaningful information
  • SAS Customer Intelligence Studio experience in Real-Time Decision Manager would be an asset but not an essential requirement.  Training in this toolset will be a key focus in the early stages of development for this role.
  • Experience working in Financial Services with an understanding of wealth and protection products in the Canadian marketplace
  • University degree in a related field, 3-5 years of relevant work experience

Notes/Unique Requirements:

  • This role will be based out of our Waterloo, Montreal or Toronto downtown locations.  Travel between locations is required periodically
  • Ability to accommodate a flexible work schedule outside of regular business hours e.g. occasional weekend or off-peak implementation windows

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Job Category:

Project Management – Process

Posting End Date:

30/11/2018

Skills Required

  • Education level: None
  • Work experience (years): None

Package

Salary: N/D