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Bilingual Case Manager

Insurance Supermarket

This is a Full-time position in Toronto, Ontario posted March 15, 2019.

The Case Manager is the liaison between Specialty Life Insurance and contracted brokers.

They manage incoming enquiries, maintain regular communication with affiliated brokers and ensure exceptional customer service to all brokers and customers.

DUTIES & ESSENTIAL JOB FUNCTIONS Manage all new business from pending status to in force (includes but is not limited notifying brokers of outstanding requirements, and conducting follow-ups with the brokers and departments within company) Ensure MIB requirements are requested and received from underwriting team.

Review the new business requirement reports on a daily basis, and respond accordingly Accountable for maintaining an electronic database of applications, documents, letters and similar that are sent and received from brokers and MGAs Issue and sent mail for policyowners in timely fashion Assist brokers and MGAs with enquiries and requests as necessary OTHER FUNCTIONS AND RESPONSIBILITIES Attend in-house information sessions Resolve technical issues through direct communication with insurance companies and advisors Participate in special projects/assignments as requested REQUIRED SKILLS, ABILITIES AND OTHER ATTRIBUTES Bilingual fluency in both English & French Excellent verbal and written communication skills Effectively able to work independently and in a team environment Proficient knowledge of Windows and Microsoft Suites (Word, PowerPoint, Excel, Outlook), Adobe Pro Strong attention to detail and accuracy Self-driven and customer-service oriented Strong time management and multi-tasking abilities Effective organizational skills PREFFERED SKILLS, ABILITIES AND OTHER ATTRIBUTES Proficient with VirtGate Ability to think analytical and problem-solve This job description is a summary of the typical functions of the job, and not an exhaustive list.

Responsibilities, tasks and duties of the jobholder might differ from those outlined in the job description, and that other duties, as assigned, may be part of the job.