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Bilingual (French) Inbound Call Centre Representative

Teamrecruiter.com Inc

This is a Contract position in Toronto, ON posted November 16, 2020.

“The start date for this job is flexible and in order to find the best candidate, the position may remain open much longer than the date shown on this posting… or you may be asked to start earlier than the start date planned if you are able to do it ” URGENT: Please read the job description below.

If you are interested, please send an MS-Word copy of your updated CV (ASAP) with your salary expectations, the first available date and a telephone number Please include the job title above in the subject line The recruiter in charge of this role is Yangzom If you do not think you are up to the opportunity, but know someone who is, do not hesitate to send them this email and you will be eligible for a referral bonus in the event of a successful rental .

One of our Government Clients is looking for a Bilingual (French) Inbound Call Centre Representative Length: Contract term is approximately 12 months with possibility of extension Location: Toronto, ON Hours: Ability to Shiftwork in a 24 x 7 x 365 environment (a variety of shifts) and a suitable work from home space with reliable internet connection.

Due to COVID, this role is working from home for the immediate future but is subject to working from our Toronto office in the longer range future Position Summary
– The Inbound Call Centre Representative
– is responsible for establishing quality customer interactions and addressing inquiries in a manner that aligns with Client’s customer-centric values.

– This position requires an individual who is flexible, adaptable to change and thrives within a dynamic shiftwork environment (24 x 7 x 365).

– Must have a high comfort level working in multiple business applications/technical ability.

– Training: These individuals will be trained to use a number of different tools that will require frequent toggling from one to another.

Then a short time later, back in training for another round of training on brand new systems/technology.

Responsibilities:
– Creating great customer experiences during every interaction to establish a strong customer Client Internal relationship
– Documenting and recording all interactions, such as phone calls, emails, chat and social media
– to monitor and analyze customer experiences
– Developing and maintaining knowledge of all Client’s products, services and promotions to ensure customers receive accurate information
– Developing and maintaining knowledge of all Client’s procedures to ensure compliance with organizational privacy, information and risk protocols
– Serving as the primary point of contact for customer questions regarding products, services and promotions to support customers in optimizing their value from Client’s offerings
– Offering advice and guidance on products, services and promotions to enhance the customer’s interaction and value-add from Client’s offerings
– Providing troubleshooting and escalating to vendor, as necessary, to ensure smooth and quality Client’s interactions
– Escalating customer inquiries, as needed, to ensure quality interactions and customer satisfaction is achieved
– Continuously seeking opportunities to improve department policies, processes and procedures to ensure efficient and effective operations Requirements:
– University degree or college diploma in relevant field, or equivalent work experience
– 3 years of experience working in customer service
– 3 years of experience working in complex, challenging environments
– Experience in gaming, entertainment or other similar industries preferred
– Knowledge of Microsoft applications, internet and proficient keyboarding skills
– Ability to work shiftwork, including weekends and holidays, in a 24 x 7 x 365 environment.

Ability to work overtime as needed to meet operational goals.

– Excellent customer service, communication (verbal and written) and interpersonal skills to effectively interact with internal and external stakeholders
– Sound problem-solving and troubleshooting skills Must have:  Strong customer service skills  Excellent communication skills (verbal and written English required),  Fluently bilingual English/French  Solid technical skills (MS Office required, MS Dynamics is an asset)with ability to learn and adapt quickly to changing technology and processes Please note that this is the most recent version of the job description available at this time
– During the client interview, you will receive additional information
– deviations may apply Please visit the TEAMRECRUITER website to review other career opportunities

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