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Account Manager (Toronto Canada)

Orora Packaging Solutions

This is a Contract position in Toronto, ON posted May 15, 2018.

Job Description

Account Manager:

Orora Group is seeking a Account Manager.

Do you have an entrepreneurial spirit and a desire to contribute to a growing company?

This is an exciting opportunity for an entrepreneurial candidate who wants to belong to something special… a chance to grow with a business through multiple stages.

An excellent career opportunity currently exists in our Orora Division for an Account Manager. The Account Manager will provide key relationship management, account management, inventory management, and performance improvement services for our customers who are serviced from the Landsberg Orlando Division. The Account Manager operates as the lead point of contact for any and all matters specific to your assigned customers and developing and improving strong customer relationships to ensure contract renewal.

· This position will report to the: Ops. Manager

· FLSA Status: Non-Exempt

At Orora, we believe our packaging touches lives and together, we, together as a team, deliver on the promise of what’s inside. From custom packaging design and packaging materials, to prototype development and manufacturing, packaging automation and equipment, kitting and fulfillment, global sourcing, and full service warehousing and logistics, our packaging consultants develop cutting-edge, innovative solutions that take a product from concept to consumer. It is with this passion and commitment to innovation, we believe in hiring and developing the very best talent by living our core values of Teamwork, Passion, Respect, and Integrity every day.

Our vision is to be the industry-leading packaging solutions and displays company.

We value Teamwork, Passion, Respect and Integrity. These core values define who we are and how we operate. They shape the way we work with each other, with our customers, and with our communities. Every day, we deliver packaging solutions that exceed our customers’ expectations while solving complex problems as a team.

We believe that all team members (irrespective of their role or level), should aspire to distinctive leadership behavior, as we continue to deliver on the promise for our customers, shareholders and each other. Leadership is not tied to a job title, i.e. you don’t need to be accountable for a team to be considered a leader. At Orora leadership is encouraged at every level, within the team

What You’ll be Responsible For in this Role

· Manages account order flow, quoting activities, and reporting to ensure the highest levels of customer service while achieving efficiencies, cost reductions, and margin improvements.

· Troubleshoots local service or product quality issues.

· Inventory Management – Works with Customers and Sales team to ensure inventory is adequate to service customer needs.

· Oversees invoicing. Moves invoicing discrepancies through to resolution.

· Resolves order, inventory, and delivery challenges by working with the customers and our customer service, purchasing, and warehouse teams to solve problems.

· Engages with customers ahead of seasonal rollouts, new product introductions and process changes to ensure the highest levels of customer service and performance delivery.

· Develops proposals and delivers sales presentations.

· Identifies new opportunities for cost and profit improvements to manage overall account profitability.

· Other related responsibilities required to achieve the highest levels of customer service, efficiency and profitability.

What We’re Looking For

Minimum Qualifications:

  • A Bachelor’s degree in Business Administration, Professional Sales, Quality Management, Industrial Engineering or a closely related field.
  • Experience managing process improvements to improve customer service, efficiencies, cost reductions and improved profitability.
  • 3 years of experience in sales or marketing with business to business sales experience.
  • Strong Excel skills for heavy spreadsheet use in tracking, reporting, and following up.
  • Strong organization skills that allows the Account Manager to be aware of all sales and operations real time.
  • Multitasking with ease is a must, operating independently.
  • A strong customer service orientation with a desire to make contributions that solve problems and assist the customers in meeting their business needs.
  • Strong communications skills in a problem-solving orientation.
  • An ability to pleasantly influence all parts of the supply chain to deliver accurate shipments on time.
  • A car is required for some local travel.

· A passion to provide service and solve problems

· Business Mastery

· Integrated Leadership

· People Development

· Change Management

· Intellectual flexibility & technical acumen

Additional Required Qualifications:

· A passion to provide service and solve problems

· Ability to manage projects effectively and deliver in required time frames

· Ability to engage a variety of inside and outside resources to complete required work on time

· Ability to deal with unique problems involving a few concrete variables in standardized situations

· Ability to effectively present information on one-on-one and small group situations to customers, clients, and other co-workers of the organization

Reasonable Accommodations

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. If you are interested in applying for employment with Orora and need special assistance to apply for a posted position, or if you believe you do not meet any of the required qualifications of a posted position due to a protected disability and would like to explore the possibility of an accommodation. Please contact Orora Group

What We Offer

Our rich benefits packages are designed to support the health and well-being of both our eligible co-workers and their families.

Equal Employment Opportunity

We are an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as need, to assist them in performing essential job functions.

Company DescriptionAt Orora Packaging Solutions, our vision is to be the industry-leading packaging solutions and displays company. We believe our packaging touches lives. Together, we deliver on the promise of what’s inside. We help customers develop optimized packaging solutions that transform the packaging experience. From custom packaging design and packaging materials to prototype development and manufacturing, packaging automation and equipment, kitting and fulfillment, global sourcing, and full service warehousing and logistics, our packaging consultants develop cutting-edge, innovative solutions that take a product from concept to consumer.

We value Teamwork, Passion, Respect and Integrity. These core values define who we are and how we operate. They shape the way we work with each other, with our customers, and with our communities. Every day, we deliver packaging solutions that exceed our customers’ expectations.

What We Value

Teamwork: We are one Orora, without silos. We keep each other safe. We are in it together or not at all.
Passion: Be courageous. Be curious and innovate. Be responsible and deliver.
Respect: For each other. For the community. For our customers.
Integrity: Do what is right. Be true to what we stand for. Be true to the promise we made

What We Offer
Our rich benefits packages are designed to support the health and well-being of both our eligible co-workers and their families.

Our Core Benefits:

• Medical
• Dental
• Vision
• Group Life and AD&D Insurance
• Voluntary Life and AD&D Insurance
• Group Short-Term Disability
• Group Long-Term Disability
• Flexible Spending Accounts
• Employee Assistance Program
• Profit Sharing and 401(k) Plan
• Paid Time Off

We are an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as need, to assist them in performing essential job functions