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Technical Specialist

Maarut Inc

This is a Contract position in Toronto, ON posted May 16, 2020.

We are seeking approval to procure a Technical Specialist on Genesys to support our client in the data and analytics work for the enterprise project.

Knowledge and Skills Mandatory 5 years of professional experience in Information Technology or Information Management 5 years experience with Business Intelligence methodologies, and Technologies like Relational databases (e.g.

Oracle, SQL Server), ETL tools (e.g.

DataStage) and BI Visualization Tools (e.g.

Power BI) 5 years experience in constructing and customizing operational and analytic reporting solutions Experience working with Genesys Call Center data architecture, data modeling, metrics and analysis Nice to have 5 years experience with different Programming languages e.g.

Java, SQL, VBA Experience working with Guidewire insurance platform data architecture, data modeling, metrics and analysis Resource Responsibilities Information Management Coordinate and facilitate in-depth workshops with the Client IT department and business areas to elicit review, confirm and document functional specifications, business process re-engineering, information management architecture, data mapping, business models, and transformation rules and user interface design Assist in the design and development and delivering new reporting models and analytical products based on requirements provided using clients BI platform (Power BI) Conduct impact analyses and assessments including AS-IS and TO-BE analysis and provide recommendations of optionssolutions based on analysis Assist in the delivering new reporting and analytics products based on requirements provided using Clients BI platform (Power BI) Assist in the faciliation and document the ETL process, including translating system design into program design specifications and other technical artifacts Assist in the creation and execution of data validation processes to ensure reliability and integrity of data solutions provided to the business Provide support to the project Quality Assurance framework and processes (e.g.

requirements traceability matrix) Ad Hoc queries and data analysis utilizing Genesys out-of-the-box reporting andor Genesys data model Business Transformation Coordinate and facilitate in-depth workshops with the client business areas and IT to elicit review, confirm and document business and technical requirements for reporting solutions Construct data mapping and data lineage documentation from Source to Landing Participate in Functional system workshops and Business Process Workshops to assist in the identification of data, reporting and analytical requirements and gaps Remediate existing analytical products to meet business needs Construct briefing materials and provide status updates to management Identify opportunities and solutions to automate and streamline reporting and analytical solutions delivered to the business Applications Specialist activities Perform work on application enhancements or modifications Participate in technical design workshops, support options analysis and selection of appropriate technical solutions Construct information solutions required by the Client business areas in various applications and platforms Ensure and assist in the implement of solutions to extract and consolidation data across different applications and platforms Data Warehousing and BI Investigate and do root cause analysis to solution for data model and ETL code issues Research and analyze potential data acquisition processes for client data repositories Assist in the planning and coordinate testing activities including developing test strategies, test plans, identification of test scenarios and test cases to ensure successful implementation of deliverables Review and provide input on IM architecture and infrastructure required to support an integrated data platform Construct new and efficient ETL processes for data provisioning and data integration required for new reporting and analytic products.

Requirements 5 years of professional experience in Information Technology or Information Management 5 years experience with Business Intelligence methodologies, and Technologies like Relational databases (e.g.

Oracle, SQL Server), ETL tools (e.g.

DataStage) and BI Visualization Tools (e.g.

Power BI) 5 years experience in constructing and customizing operational and analytic reporting solutions Experience working with Genesys Call Center data architecture, data modeling, metrics and analysis