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Security – Toronto Blue Jays

Rogers

This is a Contract position in Toronto, ON posted October 12, 2021.

Come play a key role in building the future of Sports & Media Everyone wants to be part of a transformational team
– and that’s exactly what we’re building at Rogers Sports & Media.

A team that innovates and a team that wins.

At Rogers Sports & Media we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do.

Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and Wireless team.

Collectively, we touch the lives of 30 million Canadians every month Not only is our business strong, but so is our culture.

We genuinely care about each other and working in an environment that allows each of us to bring our best authentic selves to work.

That starts with our firm commitment to a diverse, inclusive and safe workplace.

We’re also dedicated to giving back by using our media megaphone to help Canadians who need it most.

Our team is All IN on diversity and inclusion
– find out more at www.allinforequity.ca.

This role has been posted in locations where we have a Rogers corporate site.

We encourage qualified candidates from across the country to apply who can reasonably commute to one of these locations.

As we grow our team, the well-being of our team members remains our top priority.

To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently.

Are you up for the challenge and the fun?

If so, consider the following opportunity POSITION: Security Guard REPORTS TO: Manager, Security Operations DEPARTMENT: Stadium Operations COMPANY: Toronto Blue Jays LOCATION: Rogers Centre NATURE AND SCOPE: If you enjoy being surrounded by baseball, these seasonal positions may be for you.

All positions require a willingness to assist fans in a polite, friendly manner, and have strong interpersonal communication skills.

Applicants must be available to work all 81 home games including evenings, weekends and holidays as required.

Candidates should have some experience working with people in a customer-service capacity.

The incumbent will ensure a safe and friendly atmosphere for all guests and employees.

Provide a controlling influence at all entrances to Rogers Centre and throughout the facility.

RESPONSIBILITIES:
– Must adhere to the current COVID protocols and enforce the same with our guest and staff (i.e.

physical distancing rules, mask wearing guidelines and hand washing protocols).

– Being certain that each fan is greeted with a warm smile and a friendly “Good afternoon/evening” or other appropriate phrase.

– Deny entry to secured doorways and entrances, except ticket holders and authorized personnel as required.

– Perform enhanced security screening inspections using walk through metal detection (WTMD) and hand wands (HW) at public entrances as required.

– Ensure all public areas of Rogers Centre are properly maintained, free of hazards and safe for guests and staff alike.

– Submit detailed reports on an Incident Report Card for all minor or major incidents and submitting them to a supervisor.

– Have complete understanding of Rogers Centre policies and emergency procedures.

– Maintain a high level of professionalism at all times.

– Work closely with our emergency services, Toronto Fire Service, Toronto Police Service and Medical Service personnel.

– Actively engage in alcohol management, crowd management, fan code of conduct compliance and general guest behaviour during events to ensure the overall safety of our guest and staff.

When necessary, de-escalating confrontational situations.

– Demonstrate good judgment, common sense and decision-making ability, particularly when required to take charge and direct others in emergencies or other situations.

– Ensure that all general duties assigned are completed before being released by a supervisor.

– Ensure fans are adhering to COVID-19 health and safety policies and procedures
– Be knowledgeable on the stadium cleaning protocols, assisting with sanitizing high touch areas and bringing larger cleanliness concerns to the attention of the facilities team
– Ensure application of WE CARE services principles in all interactions with fans
– Be a safety ambassador by following and enforcing all public health guidelines for the health and safety all Rogers Centre employees and fans The Toronto Blue Jays will continue to follow guidelines from municipal, provincial, and federal public health authorities and will implement the most up to date measures for the safety of our employees and fans.

These measures may be adjusted, but we anticipate that they will include physical distancing, face coverings, health screenings, and COVID-19-specific health and safety training.

QUALIFICATIONS:
– Excellent problem solving, judgment and negotiation skills.

Strong ability to be assertive and influential.

– Excellent oral and written communication skills complimented with a friendly and professional manner.

– A commitment to service excellence and customer satisfaction.

– Solid team player with excellent interpersonal skills.

– You must be able and interested in supporting a team environment.

– Available to work all 81 home games including evenings, weekends and holidays as required.

– Previous security services experience is an asset.

– Currently licensed as a Security Guard in accordance with the PSIS Act and to be in good standing.

– Current CPR and First Aid certificates.

– Smart Serve Certification is an asset.

– Successful candidates must be 18 years of age or older.

What makes us different makes us stronger.

Rogers has a strong commitment to diversity and inclusion.

Everyone who applies for a job will be considered.

We recognize the business value in creating a workplace where each team member has the tools to reach their full potential.

At Rogers, we value the insights and innovation that diverse teams bring to work.

We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best.

Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work.

You matter to us For any questions, please visit the Rogers FAQ.

Schedule: Part timeShift: VariableLength of Contract: 5 MonthsWork Location: 1 Blue Jays Way (210), Toronto, ON Travel Requirements: NonePosting Category/Function: Baseball / Stadium Operations & Game Day EventsRequisition ID: 241596 Posting Notes: Rogers Sports & Media

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