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Security Dispatcher


This is a Contract position in Toronto, ON posted November 9, 2020.

Are you ready to suit up?

GardaWorld is the world’s largest privately-owned security services company, offering cash services, physical & specialized security solutions.

We protect our clients’ staff and assets, wherever they are in the world.

Gardaworld is seeking Dispatchers & Control Centre Operators for 24/7 control centers at client locations.

As a Control Room Operator/ Dispatcher, you function as a central communications point for client properties and you’re responsible for coordinating activities between alarm centers/systems, guard teams, our clients and the general public.

Candidates will participate in video interviews by downloading Microsoft Teams app.

What we’re looking for Valid Ontario Security Guard license Valid Standard First Aid & CPR certifications Ontario secondary school diploma or equivalent Fully availability including days, afternoons, nights, weekends & statutory holidays Prior security experience as a dispatcher preferred Prior security scheduling experience (asset) Strong computer skills Professional deportment with strong customer service skills Leadership and problem-solving skills Proactive, attention-to-detail, self-motivated, team player Excellent English written & oral communication skills What you’ll be doing Monitoring computer systems for access control, CCTV & elevator surveillance systems Responding to intercom & multi-line telephone systems Receive and record book on, off and check in calls from multiple areas Receive client requests and schedule shifts for guards as necessary Respond to staff and client inquiries Handle dispatch of urgent alarm calls Regularly interacting with clients, visitors, customers and the general public Providing impeccable customer service Writing daily & incident reports What Gardaworld offers Competitive market wages & benefits Complete uniform Diverse work assignments Training opportunities Career development and advancement TOR20