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Red Door Family Shelter

This is a Contract position in Toronto, ON posted February 21, 2023.


Employment Type: Full Time

Hours of Work: 35 hours per week

Salary: Competitive plus generous benefits

Location: 21 Carlaw Ave., Toronto (On-Site)

Reports to: Coordinator or Designate

About Red Door: Red Door is a not-for-profit organization. The mission of the Red Door Shelter is to end homelessness for each family that comes through our doors by providing a safe, temporary refuge and critical services to support them in healing, rebuilding their lives and integrating back into a community. At Red Door, we strive for quality care, advocacy, collaboration, Integrity and accountability.

Position Summary: The Red Door is looking for an individual dedicated to making a difference and who has a passion to be part of a team that is committed to the well-being of our clients. The position is responsible for a wide variety of administrative duties in support of Red Door Family Shelter’s administration. These include; coordinating and communicating activities, greeting and screening visitors, answering and referring inbound telephone calls, filing as assigned, receiving and inventory of In-Kind Donations.

Key Responsibilities:

  • Administer and manage inbound/outbound mail, including priority posts, packages, courier services, and other correspondence.
  • Maintain the reception, waiting area & multipurpose room in a clean, tidy and presentable manner.
  • Accept and monitor inbound shipments, inventory and distribution as necessary.
  • Assist with ordering all supplies and coordinate services for the Red Door Family Shelter’s Administrative Office.
  • Receive and update the inventory of all In-Kind donated goods.
  • Organizing delivery of In-Kind goods to shelters as needed.
  • Assist in monitoring, maintenance, and inventory of all storage areas.
  • Receive and respond to calls regarding donated furniture and household items.
  • Schedule furniture pickup appointments, in accordance with established standards and procedures.
  • Coordinate shelter resident moves with shelter staff and the driver/moving team.
  • Record and maintain all records related to the moving programme.
  • Maintain inventory of donated moving program goods.
  • Organize and maintain storage units for the moving programme.
  • Other duties include responding to telephone, e-mail, and in-person inquiries
  • Type forms, letters, reports, and memos as necessary.
  • Organize, maintain, and coordinate office records and files in their proper locations


  • High school diploma or GED, or an acceptable combination of education and experience.
  • Strong knowledge of general office procedures.
  • Intermediate PC skills in Microsoft Office products including Outlook.
  • Excellent communication and customer service skills
  • Able to write correspondence, including memos, letters, etc.
  • Ability to apply understanding to carry out instructions in written or verbal form.
  • Adjusts and is flexible to meet changing work needs and demands.
  • Knowledge of supplies, equipment, and/or services ordering, as well as inventory control of these items.
  • Present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
  • Good organization, time management, multi-tasking and problem-solving skills
  • Ability to lift 35-30 lbs frequently.

We thank all applicants, however, only those selected for an interview will be contacted. NO PHONE CALLS PLEASE.

Please note: A successful candidate will be required to clear vulnerable sector screening.

The Red Door is an equal opportunity agency and encourages applications from all those who wish to apply. We especially welcome those who have lived experiences and affinities that align with our clients in order to best represent their interests, including women-identifying people, members of the 2SLGBTQ+ community, Black, Indigenous, people of colour (BIPOC), newcomers to Canada, those who have experience with homelessness and violence, and those with disabilities. Regrettably, we are not fully wheelchair accessible at our main office or our Violence Against Women shelter.