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Product Implementation Engineer


This is a Contract position in Toronto, ON posted September 5, 2021.

Job Description Job Description Join an established, scaling, and award-winning team at Trulioo (Truly-you) Recognized as a “CNBC Disruptor 50 Company”, named by BC Tech Association as “Emerging Company of the Year” and KNOW Identity’s “Industry Leader of the Year” We are a Silicon Valley-funded tech company solving the problems of trust and safety online.

To realize that goal we’ve built the world’s leading identity verification platform, enabling instant verification of 5 billion people and 250 million businesses in more than 100 countries through a single API.

Hundreds of businesses worldwide depend on Trulioo to help streamline and scale their customer onboarding, fraud prevention, and compliance operations across the world.

With offices in Vancouver, San Francisco, and Dublin, we’ve fostered a world-class team committed to building trust online.

Our competitive advantage is, and always will be, our people.

Position Summary: Reporting to the Manager, Implementation, the Product Implementation Engineer is responsible for assisting developers integrating with Trulioo’s flagship Identity Verification product in a hands-on manner.

To be a good fit for this role, you: Love helping people, whether it be customers or teammates Have software development experience or are generally familiar with coding Are comfortable reviewing and suggesting changes to customer’s production code Know how to find answers to difficult coding questions (if you’ve never heard of Stack Overflow, this might not be the right fit for you) Constantly building and tinkering with new technology (You have a need to figure out how things work under the hood) Enjoy sharing knowledge and levelling up the skill set of your team This is an exciting role at the heart of our business and that works in close collaboration with multiple departments, including Product Management, Sales, Customer Success, Data Science, and Engineering teams.

We are looking for technically sound, team-oriented, business savvy, and passionate individuals looking to make an immediate impact in a rapidly growing industry disruptor.

Primary Duties and Responsibilities: Provide an exceptional customer service experience to ensure Trulioo maintains our position as the most Trusted identity provider for some of the largest companies in the world Become the technical subject matter expert (SME) for Trulioo’s flagship Identity Verification (IDV) Product Act as the escalation point for any technical issues regarding Trulioo’s IDV Product for other members of Trulioo’s Implementations and Customer Success Teams Collect, diagnose and summarize application issues and escalate to relevant stakeholders internally Configure and troubleshoot Trulioo products and services with exceptional attention to detail and adherence to our SLAs Assist and train team members on how to deal with technical issues pertaining to the IDV Product Collaborate with other departments to build customer feedback loops and drive constant improvement.

Contribute to Support Knowledge Base Articles and FAQ’s Contribute to customer success initiatives as needed Key/Technical Skills: Working experience with RESTful/SOAP APIs, SDKs, JSON, XML and SQL Basic understanding of relational database management systems and how they integrate with applications Overall technical savvy with demonstrated ability to own complex technical projects with international scope Strong aptitude with an ability to learn new technologies quickly Strong problem-solving skills with the ability to effectively prioritize and execute tasks while under pressure Written and verbal English proficiency (Mandarin proficiency an asset) Education and Experience: Post-Secondary Degree or equivalent level of technical experience and skills Experience in a role building, supporting and troubleshooting SaaS applications and API/SDK Integrations Please be prepared to share examples of projects you’ve helped to build Bonus points for: Exposure to tools and services that help customers meet compliance obligations Experience with gateway services (like Payments Gateways) SaaS technical support experience Startup experience Working at Trulioo A great place to work Trulioo offers a fast-paced, dynamic, inclusive work environment where all employees have an impact.

You will be challenged to achieve, grow and develop.

At Trulioo, we offer you the opportunity to make a difference and create a better world by revolutionizing how technology, trust, and identity intersect online.

We are on a mission to make sure no one is left behind and everyone has the opportunity to participate fully in the modern digital economy.

And, of course there are a few perks you’ll love We offer free snacks, unlimited coffee and catered lunches twice a week We host various sports & wellness activities and encourage friendly, but more so competitive games of ping-pong and foosball.

Other things to sweeten the deal include social events, monthly birthday celebrations, lunch and learns, building gym facility, free bike lockers, and our downtown Vancouver office, conveniently located walking distance to transit, spectacular waterfront views and some the city’s best restaurants to satisfy your cravings.

Trulioo offers competitive compensation and extended benefits package including dental, vacation and learning opportunities and programs.

We value our employees and have created a flexible and friendly work environment where everyone can succeed and grow with the company We are team-driven, collaborative, and accountable to one another.

Trulioo is a growing company and while we thank everyone in advance for considering us, only those who are being considered will be contacted.

For this position, you need to be legally authorized to work in Canada.

We collect your full name, email address, phone number, and home address for the purpose of reviewing your application and establishing a possible employment relationship with you.

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