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Operations Specialist – Intermediate

Procom

This is a Contract position in Toronto, ON posted August 18, 2019.

Operations Specialist On behalf of our client in the Banking Services Sector, PROCOM is looking for an Operations Specialist Operations Specialist – Job Description Set up new Corporate and Commercial accounts, utilizing various systems and databases Accountable to perform client implementation onboarding in an efficient, timely, and professional manner.

Accountable to provide exemplary service while meeting internal and regulatory compliance measures, escalating any issues to the Manager and Operational Support.

Provide feedback to the Manager and Operational Support in order to continuously improve upon implementation and onboarding methods.

Ensuring the completeness of incoming files by assessing and advising Implementation Managers of missing approvals, information and/or documentation, providing ongoing tracking, performing followup and/or reporting outstanding requirements to management, as appropriate.

Collaborate with Implementation and internal stakeholder to complete deals more effectively, improve business operations and improve employee and client experiences.

Ensure Audit findings during QA verification are dealt with efficiently and effectively Liaise with numerous internal resources including BMO Product teams, Customer Service, Implementation and other corporate account contacts.

Ensure implementation onboarding is compliant with unit controls, corporate audit and other regulatory requirements Operations Specialist – Mandatory Skills TOP SKILLS / EXPERIENCE: 2 years of customer service experience required with 12 years of financial industry related experience as it relates to customer service is required.

MS Word, Excel, Outlook Understanding of the Bank and Commercial Card marketplace and organization is strongly preferred Operations Specialist Nice to Have Skills EDUCATION/CERTIFICATIONS: University degree/college diploma preferred, HS diploma required.

Operations Specialist
– Assignment Start Date ASAP – 7 months to start Operations Specialist
– Assignment Location Toronto, Ont