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IT Helpdesk Specialist

Cineplex Inc

This is a Contract position in Toronto, ON posted January 4, 2022.

Company Description Life at Cineplex: Cineplex is synonymous with entertainment.

Known as Canada’s largest and most innovative film exhibitor, we’re so much more than movies
– operating The Rec Room, Canada’s favourite destination for ‘Eats & Entertainment’ and Playdium, specially designed for teens and families.

At Cineplex, change and disruption are nothing new.

Infusing innovation into everything we do has fueled our evolution as a fully-integrated, diversified and growing organization with exciting career opportunities in our locations and corporate functions.

Grow with us, and explore roles in operations, food services, hospitality, digital commerce (CineplexStore.com), digital (Cineplex Digital Media) and cinema media (Cineplex Media), consumer loyalty (SCENE), finance, human resources, technology, amusement solutions (Player One Amusement Group), and more.

Proudly recognized as having one of the country’s Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence.

We are creative, curious and love thinking big.

The next evolution of Cineplex starts here, with you.

Learn more about our businesses through the links below.

Job Description The IT Helpdesk Specialist role is responsible for providing day-to-day helpdesk support including all Level 1 escalations, problems & requests for our Cineplex ecosystem.

What You Will Be Doing: Provides first level IT Support for Hardware & Software issues across all Cineplex LOB’s.

Utilizes Helpdesk application to triage and manage all inbound incidents – prioritizing and assessing urgency to incidents as necessary; personally, resolving issues that can be handled by Level 1 staff and handling escalated, more complex issues from other staff as required.

Field incoming help requests from end-users via multi-channel environment (Phone, IM, Email, etc.) in a courteous manner Identify, diagnose, and resolve level one & two problems for users of the software and hardware, LAN and WAN, VPN, the Internet and new computer/Exhibition/LBE technology; communicate solutions to end-users Proactively monitor and support components of the Cineplex Systems Infrastructure.

Performs break/fix hardware support as required Job Requirements: Qualifications What You Will Need: Experience with MS Vista POS Software or general retail POS systems would be a significant asset 1-3 years of IT related Help Desk Support Customer service experience demonstrating application functionality Demonstrated work experience in a Desktop Support capacity is expected Strong experience with MS Office support is expected Experience with Windows and MAC is expected Experience with Ubuntu Linux is an advantage A degree in a relevant area of study with a preference for Computer Science/Information Technology together with demonstrated operational systems and network related experience.

Industry certifications such as MCSE, CISSP, MCITP, and/or A certification ITIL V3 Certificate in IT Service Management Abilities Needed: Make decisions and recommendations requiring analysis and interpretation within established procedures Must be proficient with Window Operating Systems, MS office, and support tools.

Must be able to handle multiple priorities and manage available resources accordingly in a fast-paced environment Must be available for shift work including evenings, weekends & Holidays 24/7/365 Additional Information Interested applicants, please apply today.

Inclusion & Diversity: Cineplex is an equal opportunity employer with a commitment to hiring and retaining a diverse workforce.

We encourage and welcome applications from all intersectional walks of life.

The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture.

By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

While we appreciate all interest, only those candidates selected for an interview will be contacted.

As part of Cineplex Entertainment’s standard recruitment process, suitable candidate(s) will be required to undergo pre-employment screening as a condition of employment or promotion.

Accessibility Cineplex is committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit or restrict their access to employment opportunities.

If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at jobscineplex.com .

Interested applicants, please apply today.

No Agency Calls Please CB

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