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Homecare Coordinator – Full Time – Flexible Shift – Mississauga, ON


This is a Contract position in Toronto, ON posted April 30, 2021.

Improve lives.

Love your job.

Grow your career.

The Homecare Coordinator is responsible for printing and distributing daily calls for Mobile Laboratory Patient Technicians (MLPTs).

They demonstrate LifeLabs Vision and Values in all activities.

Flexible working hours from home and potential return to KRL location.

Accountabilities: Operational: Print daily calls for MLPTs and distribute according to area/prioritize work order for MLPTs for efficiency Coordinate and review MLPT routes Develop and maintain effective communication with clients, team members and support staff including practicing effective listening skills Ensure effective communication using various modes of communication-for example, with MLPTs on the road to add on calls, to communicate systems failure/halt in work to internal and external clients Distribute written/verbal communications to MLPTs, as required Ongoing communication with manager regarding difficulties/trends happening in the field Audit incoming calls, answer patient questions, answer phone requests, direct callers for out-of-town orders Deal with customer service issues/problem solving Reschedule patients for missed appointments Update orders and communicate with Community Care Access Centres (CCACs) on a daily basis Process CCAC billing on monthly basis Accurate data entry of all service requests Prepare and process requisitions/reports Interpret lab requests for clients and professional services Put together reports in standard order, working to a deadline Handle fax requests Coordinate student trainers, as needed/applicable Petty cash, order supplies, arrange for servicing of equipment Quality Assurance and Regulatory Compliance: Perform all duties and responsibilities in accordance with relevant LifeLabs Policies and Procedures Ensure compliance with external Regulatory Agencies and Licensing requirements Requirements: High School Diploma or equivalent Communication skills Candidate to be proficient in the use of computers Computer skills
– Word, Excel and internal computer systems Advanced understanding of MS Office application (Word, Excel, Outlook) Excellent customer service skills Effective time management skills Excellent interpersonal skills Excellent problem solving skills Ability to multitask Ability to work independently Understanding of laboratory operation Geographical knowledge of GTA LifeLabs is committed to building an inclusive environment and will provide accommodations in accordance with the AODA
– Accessibility for Ontarians with Disabilities Act.

Please indicate in your application any accommodations you will require throughout the recruitment process.

Alternatively please contact our corporate offices main line to be directed to a member of the Talent Acquisition team at (416) 675-4530.

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