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Disability Claims Specialist, Group Insurance Bilingual (French/English)


This is a Contract position in Toronto, ON posted April 27, 2021.

What is the opportunity?

Are you Bilingual, experienced in managing STD Group Disability Claims OR experienced in managing LTD Group Disability Claims?

We are recruiting for both of these roles Apply Now for June 2021 start date Train remotely and work from home As a Bilingual (French & English) Disability Claims Specialist you will adjudicate and manage either STD or LTD Group disability claims in a team-oriented, multi-disciplinary, digital environment.

You will be responsible for ensuring claims are adjudicated and paid in accordance with unit procedures while delivering superior client service.

You will be required to apply appropriate risk management strategies which impact the company’s financial results, reputation and regulatory risks, client relationships, and business retention.

What will you do?

• Adjudicate claims utilizing a multidisciplinary claim management model to ensure objective, fair and thorough claim adjudication, comply with practices and procedures and regulatory requirements, provide the highest level of customer service, manage reputational risk and, develop and implement claims management and return to work strategies on assigned caseloads.
• Actively manage a large caseload of disability claims
• Document and implement the appropriate next steps while effectively applying the adjudication process
• Professionally develop rapport and communicate outcomes to our clients
• Given the very sensitive nature of the information gathered in the adjudication process, extreme care must be exercised in the handling of a claim in order to guard against any breach of confidentiality
• Effectively communicate and build rapport with team members, stakeholders and business partners using a variety of techniques and collaboration from claim initiation to resolution What will you need to succeed?

• Post-secondary education and a minimum 2 years of direct Group Disability claims experience, in either STD or LTD adjudication
• Excellent communication skills in English and French (written and spoken)
• Experience in effectively managing complex claims
• Strong analytical and decision making skills, critical thinking and the ability to multitask and balance multiple goals and priorities
• Excellent oral and written communication skills
• An ability to effectively manage change
• Demonstrated ability to effectively deal with customers in a manner that is professional with a high degree of customer service What’s in it for you?

• A Total Rewards program that includes flexible benefits, work/life balance, career development programs as well as investment and retirement savings plans
• Competitive pay and high-earning potential
• All the tools, training, and team support you need to grow your career
• Flexible work/life balance options
• Sophisticated RBCI software tools to boost your productivity Join our Talent Community Stay in-the-know about great career opportunities at RBC.

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JOB SUMMARY City: Toronto Address: 483 Bay St, Suite 1000, Toronto Work Hours/Week: 37.5 Work Environment: Your Home Office Employment Type: Permanent Career Level: Experienced Hire/Professional Pay Type: Salaried Required Travel (%): 0 Exempt/Non-Exempt: N/A People Manager: No Application Deadline: 04/30/2021 Platform: Insurance Req ID: 347203 Ad Code(s):