Customer Success Specialist

Customer Success Specialist page is loaded Customer Success Specialist Apply locations Toronto, Ontario time type Full time posted on Posted 5 Days Ago job requisition id R0010499 Job Category: Opportunity Awaits at Altus Group Rethink Solutions (an Altus Group business) is looking for a relationship-focused, data-oriented individual to join our team as a Customer Success Specialist.

Ideally, you will have experience in real estate and property tax management with strong inter-personal skills.

This position requires someone who is comfortable working remotely and on-site with our customers.

You will provide client support, present new features, and lead training sessions while speaking confidently and concisely.

You will be responsible for a portfolio of clients that demands excellent organizational skills and the ability to switch tasks frequently.

CORE RESPONSIBILITIES Act as primary point of contact and coach for our customers.

Become a trusted advisor to increase product adoption, satisfaction, and retention.

Ignite a sense of excitement with our clients and build relationships at all levels from end-users to Senior Executives through engaging emails, phone calls, and meetings.

Maintain a high level of functional product knowledge and lead class-room style training sessions to support user activation and adoption.

Position our solution within our clients’ organizations and inspire them to think strategically about how our platform supports their business needs.

Document and track client issues and feedback, escalating as needed.

Collaborate with fellow customer success specialists to provide a cohesive experience for our clients, and work with other departments to share information gathered from customers.

Contribute to a company-wide culture of Customer Success.

Assist with input and migration of customer data, directly and through various itamlink tools.

KNOWLEDGE, SKILLS & ABILITIES 2 years of prior Customer Success experience, preferably within a SaaS company.

Prior experience in Real Estate Property Tax Management would be an asset.

Experience managing a large and diverse client portfolio with a proven track record of outstanding customer service.

Ability to recognize gaps in process and initiative to recommend solutions and best practices.

Professional written and oral communication skills.

Strong in-person and remote presentation skills.

Time management and organizational skills to effectively manage multiple customers concurrently.

Ability to determine business pain points and align with appropriate solution recommendations.

Comfortable working in a project environment interacting with all levels of management.

Passion for customer success with an eagerness to learn and take on new responsibilities.

What’s in it for you: Altus Group offers a range of competitive benefits including private healthcare, “Take What You Need” unlimited holiday policy, Employee Share Purchase Plan, family-friendly policies, pension contributions, life insurance, season ticket loans & more.

Come realize your potential at Altus Group Altus Group is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential.

We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs.

If you are a person with a disability and require assistance during the application process, please contact us at accessibilityaltusgroup.com or 416-641-9500.

About Us Who we are Altus Group is a leading provider of software, data solutions and technology-enabled expert services to the global commercial real estate (CRE) industry.

We are a single provider of end-to-end CRE solutions empowering clients to make informed decisions and drive strategic growth.

Headquartered in Canada, we have approximately 2,250 employees around the world, with operations in North America, Europe, and Asia Pacific.

We are at the center of what drives the real estate industry and continue to break ground every day with innovative solutions and best practices that touch every aspect of the real estate life cycle.

Need any more reasons to join Altus?

In 2005, we started with 400 employees and have grown exponentially to over 2,250 around the globe today.

Altus Group employees don’t see boundaries, they see opportunity.

They deliver results for our clients and our company and are recognized and rewarded for the value they create.

This is an opportunity to work on multiple projects that encompass many industries, geographic reach, and high profile design.

At Altus, we want you to realize your potential.

We value collaboration and knowledge sharing of best practices.

We support professional growth and we actively seek out ideas.

This is the place to present the newest research, to introduce the coolest tech, and see it come to fruition and be applied.

Your work will make a difference.

Altus Group isn’t just about the amazing work we do.

We work hard to create a dynamic company culture that reflects the values of our employees and what motivates them individually and as a team: Altus Cares
– We are always seeking ways to give back to our communities, and support causes important to our employees.

We are actively involved in local charity work and we believe in laying the groundwork for a more prosperous future.

Our personal highlight is our involvement with Ronald McDonald house in four different countries where we volunteer every September as a company.

Education
– We believe our employees represent the best this industry has to offer and we want to reflect their commitment to education and continued learning.

At Altus Group, we are proud to say that many of our teams are comprised of members who have been here five years or longer.

We think that speaks volumes about our atmosphere and our people.

Opportunity awaits
– come realize your potential at Altus Group