Business Analyst II

Company Overview Tell us your story.

Don’t go unnoticed.

Explain why you’re a winning candidate.

Think “TD” if you crave meaningful work and embrace change like we do.

We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive.

Carve out a career for yourself.

Grow with us.

Here’s our story: jobs.td.com Department Overview The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology – in a word, agile.

TD’s technology and business teams have become more intertwined as new opportunities present themselves.

The Analyst Practice is part of the Next Evolution of Work (NEW) Delivery Framework that supports Platforms & Technology (P&T) with expertise, insights, business services, and colleague experiences to achieve the P&T strategy and deliver outcomes for customers and colleagues.

Our organization is committed to innovating as we deliver efficiently and drive legendary customer and colleague experiences as well as accelerate the talent, skills, and capabilities of our practitioners to ensure we deliver superior quality work.

With approximately 200 colleagues across multiple locations, the practice supports P&T strategy, business operations, performance, and resource management, while also advancing delivery, agile, and change management practices.

The Configuration Business Analyst position works with a Product Owner in an Agile Pod and provides centralized business expertise for the Origination Manager adjudication system.

Analysts are required to configure/test operational or feasible system solutions within Origination Manager, in conjunction with all in house and vendor related systems including AAP, CAP, CreditLink, AWS, Credit Bureau Solutions, CMHC and GE Capital.

Job Description KEY ACCOUNTABILITIES CUSTOMER Lead a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience Analyze impacts to customers, stakeholders, employees, process, technology solutions to achieve business results Understand and clarify work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach Provide recommendations and direction based on the end to end customer experience when making decisions Lead and own the project deliverables related to business requirements to meet the needs of the customer, employee, and business Assess and ensure that customer and employee experience / stakeholder impacts are appropriately managed Engage appropriate stakeholders to identify and manage required outcomes of projects for the business Provide on-going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project Respond to inquiries and escalate concerns from stakeholders and partners at all levels in the organization Identify and lead problem resolution to ensure customer needs are met Contribute to the application of change management best practices (e.g.

stakeholder analysis, gap analysis, change planning, etc.) Collaborate with the project manager and business sponsor to identify and ensure required resources are assigned to the project for successful delivery of requirements Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution SHAREHOLDER Lead requirements management on project(s) which are based on complexity, size and budget as defined by the project governance levels Provide leadership / guidance and support in defining the business need or problem statement based on strategic drivers and identifying potential solutions Identify scope changes and complete analysis to determine impact to project benefits and risks Facilitate and follow a structured approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders by applying a variety of elicitation techniques to probe, challenge and understand requirements according to the requirements management discipline Identify, document and validate current state processes and work with the business and stakeholders to design the desired future state Establish and maintain full requirements traceability and work with the business to prioritize requirements and scope changes to ensure business needs are met Collaborate with technology partners and provide recommendations to support development of: system requirements and design, testing plans, artifacts/deliverables to ensure business needs are met Ensure project issues and concerns are addressed for clear articulation of business requirements (eg.

Business Systems Analyst) Proactively identify and track requirements risks, issues, assumptions, dependencies, constraints and anticipate and effectively manage risks related to requirements.

Align decisions to TD’s risk appetite Develop mitigation plans or lead/contribute to the completion of necessary compliance/new process assessment templates Contribute to Quality Assurance activities by supporting the development of test scripts and testing of developed solutions, including communication of issues and resolution Adhere to Enterprise project governance controls to ensure projects meet all performance, quality and compliance standards and conforms to appropriate disciplines Requirements Undergraduate degree or technical certificate and / or 3 years relevant work experience Strong SQL database skills
– experience with any higher-level relational database, preferably Oracle Demonstrate strong knowledge of Excel, with willingness to develop technical skills Understanding of Agile methodology is an asset Business Analysis Accreditation is an asset Proficiency in Excel required, with willingness to develop technical skills Previous experience in a QA, Credit, Reporting or Support role preferred Additional Information Additional Information Growth Mindset Strong written and verbal communication Microsoft skills, including Access, PowerPoint and Word Ability to analyze data effectively and accurately Proactive, enquiring approach with a consistently critical attention to detail Proven ability to prioritize and organize workload on a changing basis Ability to assess situations, competing needs, requirements and solve problems independently within aggressive time constraints, seeking guidance and approval only where required Demonstrate an understanding of credit products, adjudication systems, credit scoring, credit policies, strategies, and risk management requirements Inclusiveness At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Hours 37.5 Inclusiveness At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.