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Bilingual Customer Success Associate – Toronto F/T

foodora

This is a Full-time position in Toronto, ON posted May 9, 2018.

Bilingual Customer Success Associate (Full-time)

foodora is one of Canada’s fastest growing tech companies, and the Operations Team is the glue that holds our business together.

As a Bilingual Customer Success Associate on our Operations team, you will play a key role in liaising between our customers, couriers and restaurants. This isn’t your average Customer Success role

– it’s a fast-paced job that requires you to think on your feet and communicate on the fly through email, phone, online chat and site visits – so it definitely helps if you’re tech savvy. The right person for the job will have an inherent sense of empathy in order to provide an excellent customer service experience and get to the root cause of customer complaints with ease.

Skills

Tech, Problem Solving, English, Microsoft Office, Bilingual, French, Startup, Operations, Excellent Communication Skills, Analytical skills, Troubleshooting, Customer Success

Sectors

​Details of your job include:

  • Building relationships with our customers by creating an exceptional customer service experience.
  • Record, analyze and resolve customer issues efficiently and in accordance with the company’s best practices.
  • Use excellent communication skills to professionally and courteously interact with our customers using phone, email, online chat and social media.
  • Liaise with our Operations Team and restaurant partners to ensure all the orders are processed seamlessly.

​Qualifications:

  • Bachelors Degree, College Diploma or relevant experience
  • 1-2 years of experience in customer service would be an asset
  • English and French proficiency is a MUST.
  • Proficient in Microsoft Office Suite.
  • Strong problem solving and analytical skills
  • Passionate about technology and startups

Together We Win

We love good food and we want to share that love. That, more than anything, motivates us to dream big every day, coming up with the ideas that will shape the future of food delivery.

If you’re passionate about good food and great work, you’re in the right place.