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Accident Benefits Assistant


This is a Contract position in Toronto, ON posted September 12, 2021.

Job Description From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times.

With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.

At Intact, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts – the best the industry has to offer.

You’ll be empowered to be your best self, do your best work, and make a meaningful impact.

Here, you can: shape the future of insurance, win as a team, and grow with us.

About the role We’re looking for an Accident Benefits Assistant (1 Year Secondment) to join our team As an Accident Benefits Assistant you will be responsible for providing administrative assistance and front-line quality customer service in the management and settlement of insurance claims under minimal supervision.

What you’ll do here: Prepare forms and correspondence to insurance clients, vendors and legal representatives Track and monitor LATS for the team Process payments submitted by vendors Data entry and manage team data analytics Respond to routine customer inquiries and concerns and escalate more complex cases according to Intact’s policies and procedures Identify process improvements with management Qualifications What you bring to the table: College Diploma including business/administration is preferred 1 – 3 years of work experience Ability to work under minimal supervision in a virtual and hybrid environment Ability to consistently perform at a superior level with respect to both the accuracy and volume of work completed Effective communications skills with an emphasis on customer service Strong computer skills or training with standard office applications including strong data entry skills Analytical skills including effective decision making, problem solving and creative thinking.

Collaboration to meet team objectives and effective interpersonal skills Bilingual (oral and written) in English and French is preferred You Are: Self-motivated and proactive Big-picture thinker, with a laser focus on details A true people person, a natural collaborator, and a highly sought-after resource Highly organized, Sets high standards for themselves and embraces change Forward thinking, with an innovative mindset, you’re the first to know about the latest trends Excellent problem-solving skills Self-driven, entrepreneurial, with proven project management skills Very diplomatic and great at nurturing relationships Creative, analytical, curious and ingenious Adaptable and able to shift priorities as needed An advocate for customer driven excellence while optimizing operational efficiencies Here are a few reasons why others have joined our team: An award-winning, inspiring workplace that supports its people and recognizes great work Stimulating, challenging projects and development opportunities to help you grow your skills and career A comprehensive financial rewards program that recognizes your success An extensive, flexible benefits package An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased A $350 annual wellness account that promotes an active lifestyle Flexible Work Arrangements Right now, we support 100% remote work, if your role permits.

We anticipate that in November, we’ll be moving to a hybrid approach which gives us the best of both worlds – a mix of home and in-office workdays.

Closing Statement We are an Equal Opportunity Employer At Intact, our value of Respect is founded on seeing diversity as a strength, being inclusive and fostering collaboration.

We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please advise the Talent Acquisition partner who reaches out about the job opportunity and they will work with you to meet your needs.

Background Checks As an employer and publicly traded financial services company, the best interests of our customers, employees and shareholders are important to us.

We want Intact to be a great place to work This means that internal and external candidates will be asked to consent to background checks so we can learn more about you.

Please note that for positions with access to financial data or funds, your credit must be in good standing.

Internal Candidates For internal candidates, you can apply for a posted position if you have been in your current position for at least 12 months and are performing at a satisfactory level.

Please note we may have identified other internal candidates through our Employee Development Program, and that the selection process may also be opened to external applicants.

Eligibility to Work in Canada It’s important that you are legally eligible to work in Canada at the time an offer of employment is made.

You may be requested to provide proof of eligibility at that time.

This posting closes on September 22, 2021 at 11:59 pm.

Referral Bonus This role is eligible for employee referral bonus.