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Field Service Technician

Direct Construction Company Limited

This is a Contract position in Toronto, ON posted November 13, 2017.

Job Description

Field Service Technician

Your ideas, solutions and skill will help make us better at serving our customers.

You will be part of a team where we provide quality workmanship and services beyond our client’s expectations.

Position Summary

Direct Construction is a respected Construction and Maintenance company in Canada, and has an immediate opening for an experienced Field Service Technician in our Retail Construction and Maintenance Division. This opportunity requires a results oriented professional, who thrives on accepting new challenges within a fast paced environment.

The Field Service Technician will report to and work closely with the Operations Coordinators to complete our client’s work order requests. The Maintenance Service Technician is responsible for completing work orders/service calls, working closely with clients and trades, and supporting the Retail Construction and Maintenance team.

The Field Service Technician is responsible for performing facility services in a geographical area. This involves diagnosis and repair in all aspects of building maintenance including drywall repair, carpentry, fixture & millwork repair, painting, caulking, flooring, grouting, minor plumbing, and general troubleshooting/diagnosis and repair.

Key Duties, Responsibilities, Skills & Attributes

  • Perform hands-on broad range facility and fixture repairs in a timely, professional, and safe manner
  • Communicate proficiently and professionally with Operations Coordinators, Supervisor, and Clients
  • Review work orders and execute/perform required tasks according to the requested service level and urgency
  • Identify materials required to complete work orders
  • Document service notes, time, material, and provide status updates for all work orders as applicable
  • Accurately complete and submit administrative reports according to deadlines
  • Practice safe and professional driving habits when traveling in company or personal vehicles

Required Skills, Knowledge, Qualifications and Experience

  • Demonstrated experience in carpentry and/or handyman experience in the areas of facility and/or fixture repair
  • Strong customer-service orientation and demonstrated customer service skills
  • Previous experience in the retail industry an asset
  • Strong troubleshooting ability and technical inclination towards a diversity of challenges
  • Highly capable to apply appropriate and effective hands-on solutions
  • Strong time management skills being extremely detailed oriented and a team player
  • Flexible and able to react/adapt to changes in anticipated daily plan or task
  • Ability to work in a fast paced, multi-client environment with ability to apply various client specific business processes to individual service request situations
  • Ability to work independently and as member of a larger maintenance technician service team
  • Ability to relate well with others and foster a positive team environment
  • Willingness and ability to learn through training and through skills-sharing with colleagues
  • Exceed our customer’s expectations as a representative of the company, service oriented, including being presentable and well groomed properly
  • Valid driver’s license and good driving record
  • Daily travel between various client locations
  • Shift/evening work and on-call service will be required on a periodic basis
  • Infrequent overnight travel may be required

If you are looking to be part of an exciting organization and meet or exceed our qualification requirements, please submit your cover letter and resume.

Company DescriptionOverview
With generations of experience and knowledge Direct Maintenance and Renovations was established in the early 90s during the start of a recession to service ICI clientele. Our vision was to create a construction company that would withstand a market slow down by providing unmatched value, reliability and quality service in both the renovation and maintenance service sectors.

In 1995, Direct Construction was successfully created to handle larger projects to fulfill client needs with the utmost integrity, at which time Direct Maintenance and Renovations continued to operate as a division of Direct Construction Company Limited.

We are proud of our unparalleled staff which continues to provide an on-going commitment which has led to our success. We continue to provide the same service and commitment to all our clients in the industrial, retail, institutional and residential sectors. We want to thank all our past, present and future clients because without them our company could not exist.

How to Apply