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Operations Administrative Coordinator

Red Door Family Shelter

This is a Contract position in Toronto, ON posted March 1, 2023.


Operations Administrative Coordinator

(Program/Clients Services)

Employment Type: Full-Time, Permanent
Hours of Work: 35 hours per week (with the flexibility to work some evenings & weekends)
Salary: $54,206 per year (based on skills and experience)
Benefits: Red Door offers very generous benefits such as Paid vacation, sick time, Health & Dental coverage, Vision care, Life & Disability coverage and Employee Assistance program.
Location: On-Site (21 Carlaw Avenue, Toronto)
Reports to: Director of Client Services
Start Date: March 2023

About Red Door: Red Door is a non-for-profit organization. The mission of the Red Door Shelter is to end homelessness for each family that comes through our doors by providing a safe, temporary refuge and critical services to support them in healing, rebuilding their lives and integrating back into a community. At Red Door, we strive for quality care, advocacy, collaboration, integrity and accountability.

Overall Responsibility: The Operations Administrative Coordinator is responsible to ensure that all administrative functions related to Red Door Family Shelter’s client services/shelter operations are carried out and maintained effectively and efficiently.

Key Accountabilities:

  • Provide direct administrative support to the Director of Client Services.
  • Manage the schedule of the Director of Client Services.
  • Coordinate meetings, seminars, workshops, special projects, and events as directed.
  • Schedule and attend Managers’ meetings; take, distribute, and archive meeting minutes.
  • Manage and maintain all reports submitted to the Director of Client Services such as; Incident Reports, Client Complaints, Accident/Injury reports, etc. according to standards
  • Conduct Research and compose reports as directed by the Director of Client Services.
  • Analyze and report the daily, monthly and annual shelter occupancy levels to the Director of Client Services. Prepare consolidated reports of same as directed.
  • Under the direction of the Director of Client Services, coordinate and distribute in-kind items, information or opportunities for clients(such as tickets for events, concerts etc.) to the shelter management teams.
  • Manage the vacation and sick data for employees reporting to the Director of Client Services.
  • Prepare reports and presentations as directed.
  • Liaise with business coordinators, property representatives or repair personnel as required.
  • Assist with managing in-kind donations/distributions as required.
  • Other Administrative functions include organizing files, policy binders, managing correspondence etc.
  • Perform other duties as assigned.


  • Post-secondary education in office management/administrative processes.
  • Minimum of 2 – 3 years of experience preferably in non-profit organizations.
  • High level of proficiency in the use of Microsoft Office applications (WORD, Excel, Powerpoint, Outlook, etc.)
  • Good experience and knowledge of working on databases
  • Excellent interpersonal skills and demonstrated successful experience working effectively on a team.
  • Sound judgment with the ability to maintain a high degree of confidentiality.
  • Excellent oral and written communication skills with a level of attention to detail.
  • Superior coordination and organizational skills.
  • Ability to work well independently.
  • Excellent problem-solving skills.
  • Ability to lift and move items up to 35 lbs as required.

How To Apply: Please submit your cover letter and résumé via web link below:

We thank all applicants, however, only those selected for an interview will be contacted. NO PHONE CALLS PLEASE.

Please note: A successful candidate will be required to clear vulnerable sector screening.

The Red Door is an equal opportunity agency and encourages applications from all those who wish to apply. We especially welcome those who have lived experiences and affinities that align with our clients in order to best represent their interests, including women-identifying people, members of the 2SLGBTQ+ community, Black, Indigenous, people of colour (BIPOC), newcomers to Canada, those who have experience with homelessness and violence, and those with disabilities. Regrettably, we are not fully wheelchair accessible at our main office or our Violence Against Women shelter.


Salary: 54206.00