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UX Lead

MEDCAN

This is a Full-time position in Toronto, ON posted November 20, 2018.

The Role

We are looking for a user-experience (UX) designer to join a growing digital experience and digital transformation team. We are building a new experience for our clients. One which is all about helping them live healthier, happier lives by making smart, evidence-based health decisions over the long term through a digital and physical platform. The team is passionate about health, wellbeing and service.

Candidate must be able to understand our business requirements and any technical limitations, as well as be responsible for conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mock-ups and prototypes. The UX designer will also be expected to design the overall functionality of the product, in order to ensure a great user experience, plan iterations and future releases in accordance with user-testing, end-user feedback and usage analytics and alongside larger development plans and roadmaps.

The Accountabilities:

  • Translate concepts into user flows, wireframes, mock-ups and prototypes that lead to intuitive user experiences.
  • Facilitate the organization and business lead’s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products.
  • Design and deliver wireframes, user stories, user journeys, and mock-ups optimized for a wide range of devices and interfaces.
  • Collaborate with Marketing and CRM teams on persona development.
  • Identify design problems and devise elegant solutions that reflect premium brand positioning.
  • Make strategic design and user-experience decisions related to core, and new, functions and features.
  • Take a user-centered design approach and rapidly test and iterate your designs.
  • Collaborate with other team members and stakeholders.
  • Ecommerce design experience or experience designing to support optimization for lead-focused user journeys a plus.
  • Ask smart questions, take risks and champion new ideas!

The Requirements:

  • Three or more years of UX design experience. Preference will be given to candidates who have experience designing complex solutions for complete digital environments.
  • Expertise in standard UX software such as Sketch, OmniGraffle, InVision, UXPin, Balsamiq, Framer, and the like is a must. Basic HTML5, CSS3, and JavaScript skills are a plus.
  • Ability to work with internal clients and stakeholders to understand detailed requirements and design complete user experiences that meet client needs and vision.
  • Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
  • A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.
  • Ability to iterate designs and solutions efficiently and intelligently.
  • Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
  • A clear understanding of the importance of user-centered design and design thinking.
  • Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications.
  • Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval.
  • Be passionate about resolving user pain points through great design.
  • Be open to receiving feedback and constructive criticism.
  • Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry’s latest trends and technologies.

This position reports to the Director, Digital. This is full-time role that is scheduled during business hours Monday through Friday.

The position offers an attractive total compensation package including a base salary, a comprehensive benefits plan and a genuine opportunity to grow at one of Canada’s Best Managed Companies. The position also offers outstanding health and wellness benefits through Medcan’s Live Well program.

We can offer you a great working environment and an opportunity to let your excellence shine. In your cover letter please include why you wish to align yourself with Medcan and how you believe you can add value to our organization.

Qualified applicants are invited to apply to hr@medcan.com. We thank all applicants for their interest; however only those selected for an interview will be contacted. No phone calls and no agencies please.

Skills Required

  • Education level: None
  • Work experience (years): 3-5 years

Package

Salary: N/D