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Technical Support Analyst


This is a Contract position in Toronto, ON posted July 20, 2019.

Tech Support Analyst: On behalf of our client, Procom are looking for Premier Technical Support Analysts in the Toronto Area with very strong customer focus and customer service skills and strong technical experience in all platforms including PCs and Apple products.

Tech Support Analyst: Job Details Focus of the position is to minimize system/hardware downtime to deliver a high level of customer satisfaction May conduct training programs designed to educate an organization’s computer users about basic and specialized applications Provide overall day-to-day on-site technical support for network infrastructure and internal desktop systems software and hardware with minimal supervision Install, configure and troubleshoot desktop systems, workstations, servers and network Maintain passwords, data integrity and file system security for the desktop environment Communicate highly technical information to both technical and non-technical personnel Recommend hardware and software solutions, including new acquisitions and upgrades Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.

Documents, maintains, upgrades or replaces hardware and software systems.

Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.

Determines and recommends which products or services best fit the customers’ needs Tech Support Analyst: Mandatory Skills Must possess white glove executive support type skills i.e.

they have to take care of their customer, see installs through, provide a heightened level of support and most importantly understand that they are there because the client needs them to manage their IT requirements.Strong professional customer service skills are essential 5 years experience in a similar environment Excellent customer service skills have the ability and emotional intelligence to teach highly technical content to users with any level of experience.

Can speak to any user about any problem and define that problem in terms that the user can understand Talent for communicating with end users of any level of experience, any personality, and any level on the corporate ladder.

They can communicate technical information to nontechnical users and can acquire technical information from those who cannot explain the problem clearly.

Ability to multitask and stay calm under pressure, dealing with ongoing problems and deadlines.

Must also respond calmly when an end user becomes frustrated or angry and must maintain a professional demeanor at all times Tech Support Analyst: Start Date July 29th 2019 Tech Support Analyst: Location Toronto, Ontario Tech Support Analyst: Assignment Length 5 months contract to hire