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Operations Manager

general mortgage capital corporation

This is a Contract position in Toronto, ON posted November 3, 2017.

Job Description

As the Operations Manager, you will be responsible for strategically managing multiple departments, maintaining company policies, compliance and safety protocols.

You will also ensure a unique memorable customer service experience by answering questions and resolving inquiries with the utmost compassion, care, sensitivity and accuracy to heart.

Duties and Responsibilities:

– Use of Continuous Improvement skills to improve processes and procedures to drive development of standard work
– Delivering superior service, identifying and resolving customers’ issues using problem-solving skills
– Direct the investigation of new methods, materials and techniques and the costs/benefits of their utilization.
– Enforce consistency with our Company policies and procedures and participate in policy reviews, influencing where appropriate to improve employee experience.
– Perform other duties as assigned

Qualifications:

– Bachelor’s Degree in Finance or Accounting with related professional experience
– Strong critical thinking skills, a proactive attitude and the ability to effectively communicate with all levels of management is vital to driving results in this position
– Excellent written and verbal communication; high quality document and report preparation
– Multitasking and time-management skills, with the ability to handle multiple tasks
– Proficient knowledge of Microsoft Office programs

Company DescriptionGeneral Mortgage Capital Corporation, a full-service mortgage banker founded in 2005, has an excellent opportunity for a dynamic professional to join one of the leading mortgage companies in Bay area.

How to Apply