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Fraud Manager

Fidelity Investments

This is a Contract position in Toronto, ON posted October 28, 2021.

Job Description

Given the current circumstances, employee will be working from home, 100% of time. As working conditions return to normal, they will shift to a hybrid working arrangement.

Current work authorization for Canada is required for all openings.

Business Overview:

Under the Fund Oversight Division, Fidelity Risk Management Department provides services that assist management in proactively identifying and monitoring risks for all aspects of Fidelity’s business.

What You Will Do:

Reporting to the Director of Risk Management, the Fraud Manager is expected to develop a fraud risk management framework, lead investigations to identify, assess, manage, respond and report on activity that indicates an exposure to financial crime (“fraud”), ensures potential threats and investigations are proactively evaluated, documented, managed and escalated by following standard operating procedures, and provide subject matter expertise and advisory services to proactively ensure strong internal controls are in place to mitigate against fraud.

Key Responsibilities:

  • Develop and maintain Fraud Risk Management Policy, standards, related procedures, methodologies and guidelines, focusing on establishing sound and effective fraud risk management practice at Fidelity;

  • Investigate potential and confirmed cases of fraud, seeking recovery of any losses and advising relevant business units of control enhancements to prevent reoccurrences;

  • Build effective relationships with internal/external stakeholders (e.g. law enforcement agencies and other Financial Institutions to collaborate in investigations);

  • Work effectively in partnership with other oversight and investigative functions, such as Corporate Security, IT Risk, Legal and Internal Audit;

  • Prepare reports for senior management in respect of investigative findings;

  • Provide subject matter expertise and advisory services to proactively ensure strong internal controls are in place to mitigate against fraud;

  • Recommend and implement solutions based on analysis of issues;

  • Participate in industry working groups in respect of fraud prevention and investigative best practice;

  • Develop and maintain general fraud awareness training for the organizations and provides targeted face-to-face training for front-line employees.

What We Are Looking For:

  • University degree graduate

  • A minimum of 5+ years of experience in the field

  • Knowledge of financial services products, processes and industry

  • Experience of fraud or other financial crime investigations

  • Operational risk management related experience would be an asset

The Expertise You Bring:

  • Investigative and questioning nature

  • Ability to work in a fast-paced environment to defined deadlines

  • Strong analytical skills, problem-solving ability and attention to detail

  • Good communication skills, ability to engage with individuals at all levels

  • Capable of assimilating complex material, and to identify and discuss complicated concepts

  • Ability to work on own initiatives and develop practical solutions under pressure

  • Strong critical thinking skills with the ability to make sound decisions

  • Works independently and regularly handles non-routine situations

  • Exercises judgment to identify, diagnose, and solve problems

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:


  • Canada’s Top 100 Employers (4th consecutive year) 2020
  • Greater Toronto’s Top Employers (8th consecutive year) 2020
  • Canada’s Top Family Friendly Employer (3rd consecutive year) 2020
  • Imagine Canada, Caring Company
  • Canada’s Top Employer For Young People
  • National HR Awards – Best Corporate Social Responsibility Program Award, Venngo Healthy Workplaces Award
  • Workplace Benefits Awards – Health and Wellness Program
  • Canadian Compassionate Companies Award


  • A Canadian Compassionate Company
  • An Imagine Canada Caring Company