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eCommerce Functional Lead

Accenture

This is a Contract position in Toronto, ON posted November 29, 2021.

We Are:

Accenture Interactive-a new breed of agency that’s all about the Experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences. Visit us here to learn more about what makes us the Experience Agency.

Our Digital Commerce services create new, innovative customer journeys through bleeding-edge, end-to-end solutions that unify the digital and physical. Leveraging deep industry knowledge and expertise, we build connected and personalized customer experiences that catalyze customer buying decisions-at speed and at scale.  We strategize, design, develop and implement omni-channel B2C and B2B commerce capabilities, platforms and systems.  By improving digital channel maturity and delivering integrated experiences, we boost customer interaction and engagement, delivering tangible results and a better bottom line.

Job Description:

As an eCommerce whiz, you know exactly what it takes to create the perfect customer experience. And clients have come to rely on you for your expertise to deliver that experience with the right mix of omni-channel commerce solutions. If you have experience combining strategy, experience design, and technology to deliver success, we’d like to meet you.

The work:

  • Ensure overall success of complex and large-scale eCommerce programs, focusing on the client relationship, financials, project delivery, resourcing, and overall program health

  • Identify and pursue follow-on project opportunities

  • Plan and estimate delivery work, focusing on project milestones, resource planning (both on-shore and off-shore), scope, and budget

  • Manage day to day on-shore and off-shore project teams during the project lifecycle

  • Manage business requirements and project ideation

  • Manage and contribute to solution plan definition

  • Identify, manage, and track key dependencies, issues, and risks

  • Contribute to the business development process by participating in sales calls, assist/lead proposal development efforts and delivering client presentations

  • Contribute to the ongoing development of solution/program offering approaches, methodologies, techniques, and business development tools

Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts.

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