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Digital Product Manager

Fidelity Investments

This is a Contract position in Toronto, ON posted October 28, 2021.

Job Description

Given the current circumstances, employee will be working from home, 100% of time. As working conditions return to normal, they will be expected to be onsite.

Business Overview

Fidelity Investments is a world leader in mutual funds and ETF management. We pride ourselves in proprietary and disciplined research-driven investing. We offer a complete line of products and services to investors through a network of third-party brokers and financial advisors. Our primary goal is to support investment professionals as they endeavour to prepare their clients’ retirement and other significant life goals which demand focused financial management.

What You Will Do

We are looking for a Digital Product Manager to join our growing team and contribute to creating exceptional personalized customer experiences across Fidelity’s digital products and platforms. The successful candidate will be a solutions-oriented and energetic leader and will deliver best-in-class digital experiences by deeply understanding business problems and coordinating user-centric solutions. They will own and manage the digital product backlog, by defining metrics-based outcomes for new product feature development, working collaboratively across internal teams to create and deliver solutions, and use data and analytics to both measure success of new enhancements, and to identify and prioritize new potential for digital product enhancements.

The Value You Deliver

Digital Product Management

  • Develop and maintain a product roadmap, acting as a product owner for online tools and platforms while maintaining a prioritized backlog of enhancements

  • Build and promote a product culture of “Continuous Discovery and Delivery”

  • Work constantly and throughout the feature lifecycle with key partners to iteratively create custom experiences for client segments and continuously improve the user experience (UX)

  • Identify and mitigate risks early in the feature development lifecycle

Strategy and Execution

  • Collaborate with internal partners to develop a deep understanding of client preferences and design personalized customer journeys based on data-informed insights

  • Implement digital enhancements based on user feedback

  • Develop and document best practices including backlog management, optimization, data quality and troubleshooting

Measurement and Reporting

  • Partner with Business Analytics to understand client segments and produce regular reporting and tracking to improve the digital customer experience

  • Use analytics and industry, customer and competitor insights to inform the product backlog

  • Identify and scale user experience best practices (analytics-driven behaviours, heatmapping, session replay)

What We’re Looking For

  • Completion of a University degree, preferably in an IT-related or Engineering area of focus (i.e. Computer Science, Electrical Engineering or Mechanical Systems Design)

  • 3 + years of related experience in large scale technology implementations or website redesign across an organization

  • 2 + years in a product owner, business analyst or technical role

  • Working knowledge of Agile methodologies such as Scrum, Kanban, Lean, XP etc.

  • Experience with application analytics platforms

  • The following are considered an asset:

    • Experience with IOS and Android mobile application development practices
    • Completion of Certified Scrum Product Owner (CSPO) Certification

The Skills You Bring

  • Strong critical thinking and problem-solving skills including the ability to leverage data to formulate solutions that address complex business problems

  • Creative thinking with a passion for growth and performance marketing

  • Excellent communication skills, both written and oral

  • The ability to multi-task and handle multiple ongoing projects

  • Project management, organizational abilities and strong analytical skills are essential

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

  • Canada’s Top 100 Employers (4th consecutive year) 2020
  • Greater Toronto’s Top Employers (8th consecutive year) 2020
  • Canada’s Top Family Friendly Employer (3rd consecutive year) 2020
  • Imagine Canada, Caring Company
  • Canada’s Top Employer For Young People
  • National HR Awards – Best Corporate Social Responsibility Program Award, Venngo Healthy Workplaces Award
  • Workplace Benefits Awards – Health and Wellness Program
  • Canadian Compassionate Companies Award

Designations

  • A Canadian Compassionate Company
  • An Imagine Canada Caring Company
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