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Developer – Contact Centre

Economical Insurance

This is a Contract position in Toronto, ON posted October 10, 2021.

Developer – Contact Centre


Work is a big part of our lives, so it makes sense to choose a company that offers truly rewarding work. At Economical Insurance®, your contributions, creativity, and energy won’t go to waste. Our passionate culture and pioneering mentality infuse everything we do, which is why our one-million-plus policyholders know we’ll protect their homes, businesses, farms, cars, and pets like they’re our own.

We’re not afraid to see how far we can push the envelope to make insurance better. Our family of companies includes Sonnet, the only Canadian home and auto insurer offering a fully online buying experience, and Petline, the largest Canadian pet insurance company. We’re also preparing to become a publicly traded company, a once-in-a-lifetime career opportunity for everyone who joins our team.

If you’re looking for a company that takes care of its people – and its customers – and has a track record of doing big things, get ready to love it here.

What can you expect in this role?

  • Interact with key business & technology stakeholders to define, analyze, and deliver requirements that reflect the needs of stakeholders & customers.
  • Decompose business requirements, assess effort & benefits, and translate them into
  • appropriate design
  • Designs solutions, writes code, performs unit testing, develops appropriate artefacts / documentation, and facilitates final delivery
  • Supports production issues, including Independently completes root-cause analysis and diagnosis
  • Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning
  • Knowledge of software development practices, concepts, and technology obtained through formal training and/or work experience
  • Understands the implications of various components (including technology strategy & architecture) to the overall design of a program, system, or eco-system
  • Act as a subject matter expert and by providing both leadership and technical guidance in the delivery of quality technology solutions/services aligned to approved and funded priorities and timelines
  • Knowledge of technical/business environment and processes
  • Proficient with IVR routing, reporting and callback functionality design documentation
  • Ability to develop call flows, understand omnichannel routing and self-serve development in Five9 (preferred)
  • Proficient with Java/JavaScript and VXML IVR Development
  • Experience with designing and developing Chat and Text-based channel experiences
  • Working in a collaborative Agile environment
  • Previous working experience with a financial institution (preferred)
  • Experience deploying, operating, and continuous improvements for Contact Center as a Service (CCaaS) solutions at scale
  • Advanced knowledge in project delivery practices, standards and methodologies including Agile Software Development Lifecycle (SDLC)
  • Proven ability to continuously prioritize and multitask efficiently across multiple concurrent projects/initiatives

What do you bring to the role?

  • Knowledge with Javascript Frameworks (Javascript ES6, Angular 8+, Node.JS)
  • Experience in HTML, CSS, Javascript/jQuery, Bootstrap, JSON/XML
  • VXML IVR development
  • Experience working with a CCaaS solution (Five9 preferred)
  • Extensive knowledge of contact center technology with previous experience in similar role.
  • 5+ years of work experience with 2+ years in programming in the Contact Centre domain
  • Experience managing enterprise level technology
  • Enjoy a challenge when it comes to technical issues and be resourceful in the way you find a solution
  • Curios about how things work and have passion for solving problems
  • Be naturally innovative and forward thinking
  • Be analytical and overly detailed oriented when dealing with technical support issues
  • Openly share your knowledge with the team
  • Customer first, mindset
  • Inherently demonstrate a high level of integrity and be trustworthy
  • Be very approachable with your superior interpersonal and communication skills
  • Be aware of and mitigate enterprise risk factors and ensure compliance with applicable regulations, legislation and company policies and procedures
  • Willingness to work beyond core business hours / on call, if necessary, to minimize business interruption during planned or unplanned network/system modifications

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot – you deserve it.

We offer: 

  • Competitive salaries, with potential for an annual raise and bonus
  • Pension and savings programs, with company matched RRSP contributions
  • Generous time away, including vacation and personal needs days
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Two annual wellness campaigns – participants earn up to $300 each year to spend on almost anything supporting health and work-life balance (think things like spa days, daycare, pet grooming)
  • An unlimited employee referral bonus program
  • Flexible work schedule
  • Discounts on products and services


To complete the online application process, you’ll need to upload your resume and cover letter in one document. The posting will close at midnight on the deadline date; in order to successfully apply, please ensure your application is submitted by 11:59 p.m. the day before the deadline.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting:

Visit to learn more about us and what we’re up to.