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Client Services Agent


This is a Part-time position in Toronto, ON posted December 7, 2018.

The Role:

Medcan isrecruiting for our high-performance service team. The position requires high energy and enthusiasm, an appreciation for detail, an outstanding level of client service and great organizational skills. The ideal candidate is a client focused professional with excellent communication skills, a great attitude and some flexibility in their schedule. The role is responsible for monitoring and facilitating the flow of patients through the Clinic and for coordinating with other clinic staff to ensure an exceptional delivery of service.

Here are the main accountabilities of the role:

  • Welcoming and greeting clients, guiding clients throughout their visit and checking clients in an out of their appointments
  • Processing payments for appointments and products
  • Ensuring all appropriate patient forms are completed
  • Open and close procedures including next day preparation
  • Scheduling appointments and booking referrals for clients
  • Preparing work flow reports
  • Inventory of Reception supplies
  • Back up for the Concierge team and related tasks.
  • Clinic Flow Desk coverage including managing patient and staff flow
  • Responding to all client issues and enquiries
  • Foster client/clinic loyalty by creating memorable experience
  • Problem solve in a fast-paced environment
  • Trouble shooting
  • Maintain a good working relationship with other departments to ensure an outstanding client experience

Experience and Skills:

  • Prior experience in similar role
  • Four Star Hotel experience or a hospitality education is an asset
  • Education in health or a related discipline is an asset
  • Strong organizational and time management skills
  • Excellent verbal and written communication skills
  • Intermediate level skills in MS Office
  • Exceptional customer service skills
  • Ability to multi-task
  • Ability to work well in a team environment
  • Ability to foster relationships outside of the Reception team

This is a part-time required for 30 hrs/week. The role will be reporting to the Client Service Manager.

The position offers an attractive total compensation package including a competitive rate, a comprehensive benefits plan and a genuine opportunity to grow at one of Canada’s 50 Best Managed Companies. The position also offers outstanding health and wellness benefits through Medcan’s Live Well program.

We can offer you a great working environment and an opportunity to let your excellence shine. In your cover letter please include why you wish to align yourself with Medcan and how you believe you can add value to our organization.

Qualified applicants are invited to apply with their resume and cover letter to elizabethman@medcan.comand We thank all applicants for their interest; however only those selected for an initial Skype Video interview will be contacted. No phone calls and no agencies please.

Skills Required

  • Education level: Professional
  • Work experience (years): 0-2 years


Salary: N/D