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Social Worker

Teladoc Health

This is a Full-time position in Toronto, ON posted December 18, 2018.

The Client Advocate is a regulated healthcare professional i.e. Social Worker, Occupational Therapist, or Registered Nurse and is a key player on the Mental Health Disability Management (MHDM) team and is responsible for the delivery of clinical support and case management for members with mental health illnesses and/or symptoms. The Client Advocate will ensure efficient management and progression of member cases across all functions of the MHDM program and work directly with members to implement and measure progress against action plans. This position will be based in Toronto but may allow for remote work in the future.

You will serve as the navigator for members during their MHDM program participation, ensuring the highest possible member experience and proactive communication on case progression and next steps.Conduct preliminary intake and psychological inventories/tests as directed by psychology and psychiatry experts on Best Doctors team.Schedule treatment action plan discussions between members and Best Doctors’ clinicians as needed.Support Best Doctors clinicians with a variety of other tasks as needed.Meet defined service standards for speed of case progression, overall quality, and member satisfaction.Ensure compliance with privacy legislation such as the Mental Health Act and Personal Health Information Protection Act (PHIPA).Provide training and education to members, third party partners and internal partners on a variety of subjects, from administrative tasks such as how to use video conferencing tools to more in depth topics, such as how the MHDM program worksAssist in building the company’s network of quality mental health community resources and partners. Liaise with third party partners to ensure a seamless case management process with measurable outcomes and metrics.Collaborate with client and member to develop action plans to achieve successful stay at work or timely and safe return to work. Perform other duties, as directed.

Bachelor’s Degree preferred. Bi-lingual in English/French is an asset. Registered professional and in good standing with governing College (eg. Registered Nurse, Registered Occupational Therapist, Registered Social Worker).Proven ability to work effectively as part of a multidisciplinary team and demonstrate competence in performance of the care coordinator role, case management, clinical assessment and intervention and documentation of care.Experience working in the mental/behavioral health field required.Knowledge and experience in both physical and mental health, psychosocial issues, mood disorders and respective treatment plans, prevention and functional aspects of disability and assessment methods and techniques.Knowledge of the mental health and addictions service system.Advanced assessment and diagnostic reasoning skills.Excellent interpersonal skills and communication skills (written and verbal).Excellent organizational, problem-solving, decision-making, conflict resolution and critical thinking abilities.Understanding of data analysis and ability to interpret results.Highly Proficient in using technology including: computers, software programs such as Microsoft Word, PowerPoint, SalesForce, Outlook & Excel. Ability to adapt to a fast-paced work environment in a growing company with expanding service lines and client base.

Skills Required

  • Education level: None
  • Work experience (years): None


Salary: N/D