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Depot & Field Service Engineer

Syneron Candela

This is a Contract position in Toronto, ON posted October 30, 2017.

Job Description

Job Title: Depot/Field Service Engineer

Syneron-Candela is a leading and rapidly growing medical company involved in the design, development, and marketing of aesthetic medical devices to physicians and other practitioners worldwide.

The company’s products are used for hair removal, wrinkle removal, rejuvenating the skin’s appearance, and cellulite reduction.

General Overview of Position:

Responsible for providing phone support and repairs of medical devices at Syneron’s Service Depot, and as a field service technician across Canada. Duties includes: installs, emergency repairs, upgrades, preventative maintenance, shows / demo setup and equipment removals. Technician will be based out of the Mississauga Service Depot.

Specific Duties and Responsibilities:

  • Install, maintain, calibrate, repair and test electrical or electronic equipment and instruments according to technical manuals and written instructions

  • Possesses knowledge of standard test equipment, oscilloscopes, ohmmeters, ophirs as well as understanding of custom made test equipment including automatic test equipment.

  • Analyzes circuitry and physically check wiring and operation of various electronic parts, units and systems components necessary to locate and repair circuit or component equipment fault

  • Complete work orders and compile maintenance reports using dedicated service software, Oracle and Servicemax in a timely manner.

  • Must demonstrate excellent communication skills with ability to support customers over the telephone

  • Provide thorough troubleshooting with complex problems, and develop solutions

  • Manage PM list and ensuring all are complete according to schedule.

  • Maintains personal inventory and works with Logistics to ensure stock is replenished and defective parts are returned to Service Depot.

  • Assist with logistics and shipping whenever necessary (must be able to lift up to 60 lbs.)

  • Technician must be willing to travel up to 75% of the time across Canada and occasional training in the US.

    Requirements and Qualifications:

  • Minimum vocational training in electronics and AA Degree in Electronics

  • Bilingual speaker is a MUST, fluent in English and French

  • Minimum 1 year applicable experience in similar industry with electrical and electronics background.

  • Must have a valid Passport

  • Must have a valid driver’s license and a reliable vehicle.

  • System analysis and understanding is required.

  • Ability to resolve complex technical issues and develop solutions

  • Ability to work in a fast paced environment.

  • Team oriented, proactive and enthusiastic.

  • Excellent written and oral communication skills, with ability to communicate with all staff members and customers such as Doctors and Clinic Managers.

  • Advanced skill levels in Microsoft Word, Excel, and Outlook

  • Strong multi-tasking abilities

  • Required experience with a ERP system; prefer experience with Oracle, Servicemax (database)

  • Must have mechanical assembly and soldering skills

  • Attention to detail is required

  • Ability to adapt to different product lines and environments

  • Knowledge of Oscilloscope, DMM, Power Supplies and other test equipment

  • Knowledge of components and circuits used in Surface Mount technology

Company DescriptionSyneron Candela is a leading global aesthetic device company with a comprehensive product portfolio and a global distribution footprint. The Company’s technology enables physicians to provide advanced solutions for a broad range of medical-aesthetic applications including body contouring, hair removal, wrinkle reduction, tattoo removal, improving the skin’s appearance through the treatment of superficial benign vascular and pigmented lesions, and the treatment of acne, leg veins and cellulite. The Company sells its products under three distinct brands, Syneron, Candela and CoolTouch, and has a wide portfolio of trusted, leading products including UltraShape, VelaShape, GentleMax Pro, VBeam Perfecta, PicoWay, Profound and elos Plus. The company markets, services and supports its products in 86 countries. It has offices in North America, France, Germany, Italy, Portugal, Spain, UK, Australia, China, Japan, and Hong Kong and distributors worldwide.

Most recently, Syneron-Candela was acquired by Apax Partners, a leading global private equity advisory firm. This acquisition is a strong recognition of Syneron Candela leadership in the aesthetic medical device market, its leading world-class technology and unique global footprint. These exceptional assets are a result of the many years of hard work of our skillful and dedicated employees all over the world. We are confident that Apax will add significant value and expertise as Syneron Candela executes on its growth strategy while delivering innovative technologies to our customers and patients. We are looking forward to this partnership to continue its strong growth trajectory, and to seeing the even greater benefits it can deliver for customers and patients.

How to Apply