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Clinical Operations Manager

Teladoc Health

This is a Full-time position in Toronto, ON posted January 7, 2019.

The Clinical Operations Manager is responsible for leading and providing direct oversight of the day to day operations of a busy medical records collection team. The Manager will strategize and execute ways to improve operational efficiency in the medical records collection process to meet specific receipt timeframes while building and maintaining relationships with the external facing medical facilities. The Manager is responsible for ensuring the Medical Records team meets quality standards and various service level metrics. The Manager will interact with several stakeholders including: leadership, sales, and account management teams to ensure ongoing support of client needs. Bilingual French/English preferred.


  • Lead, motivate, and develop a team of Medical Records Coordinators, including all aspects of performance management, defining objectives, goal setting and review management.
  • Manage, monitor and report on daily operations, case volumes, and other established metrics.
  • Develop and maintain key relationships with medical facilities, physicians and other external entities negotiating cost and deliverables as required.
  • Support ongoing process improvement initiatives, identify best practices, make recommendations for continuous optimization and implement solutions, ensuring the team delivers the highest quality

Skills Required

  • Education level: None
  • Work experience (years): None


Salary: N/D