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Client Advocate /Pain Remedy

Teladoc Health

This is a Full-time position in Toronto, ON posted December 5, 2018.

The Client Advocate – Pain Remedy is a key player on the Pain Remedy Program (PRP) team and is responsible for the delivery of clinical support and case management for members with the goal of returning to a functional life, including work. The Client Advocate will ensure efficient management and progression of member cases across all functions of the PRP and work directly with members to implement and measure progress against action plans. Can work remotely.

Position Responsibilities:

Serve as the navigator for members during their PRP participation, ensuring the highest possible member experience and proactive communication on case progression and next steps.Facilitate communication between Best Doctors’ medical team, physician experts, case manager and customers relative to acuity of injuries sustained, treatment indications and recovery projections.Assist with medical information gathering (hospital records, films, diagnostic tests), when needed to allow optimal expert analysis.Exhibit understanding of a wide range of diagnoses, prognosis and treatment plans to assist in the engagement of appropriate expert specialists.Evaluate and summarize clinically pertinent issues from extensive medical records for expert review.Coordinate and host case reviews including expert physicians, case managers, carrier and reinsurance/excess carrier participants.Facilitate coordination of Best Doctors’ Expert recommendations in a timely and pro-active manner.Maintain internal Quality Assurance standards for reporting case progress and outcomes.Meet defined service standards for speed of case progression, overall quality, and member satisfactionEnsure compliance with privacy legislation such as the Mental Health Act and Personal Health Information Protection Act (PHIPA)Perform other duties, as directedREMOTE work is possible

Education and Experience Requirements:

Registered Nurse 5-plus years of case management, pain management and/or rehabilitation experience RN required, Bachelor’s Degree preferred Bi-lingual in English/French is a strong asset

Desired Skills and Qualifications:

Registered Nurse in good standing with governing CollegeProven ability to work effectively as part of a multidisciplinary team and demonstrate competence in performance of the care coordinator role, case management, clinical assessment and intervention and documentation of careAdvanced assessment and diagnostic reasoning skillsExcellent interpersonal and communication skills (written and verbal)Excellent organizational, problem-solving, decision-making, conflict resolution and critical thinking abilitiesUnderstanding of data analysis and ability to interpret resultsHighly proficient in using technology including: computers, software programs such as Microsoft Word, PowerPoint, SalesForce, Outlook & ExcelAbility to adapt to a fast-paced work environment in a growing company with expanding service lines and client base

About us:

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world’s leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

Skills Required

  • Education level: None
  • Work experience (years): None


Salary: N/D