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Work at Home Customer Service Representative, Bilingual English – Spanish – Concentrix – Vancouver

Concentrix

This is a Contract position in Toronto, ON posted September 10, 2021.

Job Title: Bilingual CAN Work at Home-Fluent Bilingual Spanish Positions
– 9 Provinces Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Quebec and Saskatchewan their entire Provinces Job Description This position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

This position provides customer service support and resolution of routine problems regarding client’s product or services.

Job Title: Work at Home Fluent Bilingual Spanish Positions.

Hiring in the following 9 Provinces: Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Quebec and Saskatchewan their entire Provinces Note: Estamos contratando en 9 Provincias.

Actualmente no estamos contratando en las siguientes Provincias.

Provincias sin Contracto: NT, NU, YT.

Ven y ayúdenos a ayudar a nuestros clientes durante este tiempo Posiciones bilingües fluidas disponibles ahora Nuestro mundo es diferente ahora.

A raíz del coronavirus (COVID-19) nuestra prioridad sigue siendo la salud y el bienestar de nuestro personal y Negocios y para eso te necesitamos.

Quizás se esté preguntando: ¿Quién es Concentrix?

Concentrix, es una empresa de servicios empresariales globales con tecnología habilitada que se especializa en la participación del cliente y la mejora del desempeño comercial de algunas de las mejores marcas del mundo.

Todos los días, en más de 40 países y en 6 continentes, nuestro personal ofrece una experiencia de cliente de próxima generación y ayuda a las empresas a conectarse mejor con sus clientes.

Creamos mejores resultados comerciales y diferenciamos a nuestros clientes a través de tecnología, diseño, datos, procesos y personas.

Concentrix brinda servicios a clientes en diez industrias verticales: automotriz; servicios bancarios y financieros; seguro; cuidado de la salud; tecnología; electrónica de consumo; medios y comunicaciones; comercio minorista y electrónico; viajes y transporte; energía y sector público.

Somos diferentes por diseño.

Exactly what do we do?

Instead of working in a traditional call center environment, our Concentrix Anywhere program hires sales & service agents who work from home.

For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Concentrix home-based customer service & sales agent
– answering that call on behalf of one of our clients.

These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.

Para poder brindar ese soporte al cliente y servicios a nuestras marcas, ¡Lo necesitamos a USTED ¿Por qué Concentrix en cualquier sitio?

¡También ofrecemos capacitación pagada y beneficios para empleados Puede ahorrar mucho dinero y tiempo.

No hay que comprar gasolina, ni conducir en mal tiempo, ni gastar comiendo fuera café o bocadillos todos los días.

Concentrix Culture Our culture is made of nine statements that we use as a guiding principle for our everyday business We are FANATICAL about our clients & staff We have HIGH INTEGRITY with exemplary character We are TENACIOUS in our pursuit of excellence We value KNOWLEDGE, OPENNESS and TRANSPARENCY We have CONTRARIAN views on how to run a business We are BOLD in our decisions We are DISRUPTIVE in the marketplace We INVEST in the future We all CONTRIBUTE and are one Concentrix Where Are We Hiring?

Tenemos tres tipos de puestos de trabajo en casa para los que contratamos regularmente: Ventas y Servicio al cliente), Servico al cliente y representantes técnicos.

Esta es una posición completamente bilingüe en español y ingles.

Every position we have is centered on providing excellent Customer Service and some positions are more sales or technically focused.

Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.

Requisitos mínimos / información adicional: High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position).

We need you to have your own PC and high speed Internet service, both of which will be tested as part of the application process.

You can work from a laptop, but will need to be hard-wired while working.

Your monitor will need to be between 17 to 21.5 inches; requirements varies by client (capable of 1280 x 766).

A flat panel display is highly recommended, the use of a televisions will need to be verified upon hire.

(External monitors are permitted for laptops) A quiet, distraction-free, location in your home to work.

A telephone, landline or cell is required based on position offered.

All positions may require the purchasing of equipment from headset, flash drive to dual monitors.

They are not required as part of the application process, so please do not purchase them before we extend a job offer to you.

A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously.

We need you to be a “people person” who enjoys talking and assisting others.

Think about how much you enjoy receiving excellent customer service yourself?

Well, we need you to take pride in providing that same great service to others.

We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week.

Schedules vary and will be discussed during the interview.

Equipment and Internet Speeds vary based on client needs, completion of the computer test will need to be submitted to determine compatibility, failing a portion of pc testing does not necessarily disqualify you from consideration Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.

Works with close supervision and clearly defined procedures.

Starting to demonstrate familiarity with client terminology, operating standards and procedures.

Starter without sustained metric performance levels.

Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer and an E-verify participant.

Concentrix considers qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, disability status or any other legally protected characteristic.

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