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User Support Technician


This is a Contract position in Toronto, ON posted September 5, 2021.

LanguagesEnglishEducationSecondary (high) school graduation certificateExperienceMinimum-5 yearsTerm-Contract Full time 40 hours/weekSecurity and SafetyBasic security clearance, Criminal record checkPersonal SuitabilityTeam player, Accurate, Client focus, Organized, Effective interpersonal skillsComputer and Technology KnowledgeInternet, Desktop applicationsProgramming LanguagesCOBOLSpecific Skills Required:Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced, Consult user guides, technical manuals and other documents to research and implement solutions, Provide advice and training to users in response to identified difficulties, Collect, organize and maintain a problems and solutions log for use by other technical support analysts, Participate in the redesign of applications and other software, Supervise other technical support workers in this group, Provide business systems, network and Internet support to users in response to identified difficulties, Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate softwareType of Service and RepairMainframe computers