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Sr. Analyst, Production Application Support


This is a Full-time position in Toronto, ON posted November 24, 2021.

We’re building a relationship-oriented bank for the modern world.

We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.

Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit Job Description What You’ll Be Doing You’ll be a key part of an innovative, “first to market” technology culture, contributing to CIBC’s digital transformation.

As a Senior Production Application Support Analyst, you will join CIBC’s Technology department to provide technical expertise for small to medium, complex projects/initiatives as they relate to the implementation and support of application and/or infrastructure technology in a multi platform environment.

How You’ll Succeed Analysis & Support: Evaluate service requests to ensure adherence to standards and processes.

Coordinate and/or execute implementation plans.

Troubleshooting Skills: Identify and resolve small to medium complex production problems.

Monitor and analyze supported services to identify opportunities for improvement and recommend solutions.

Detail Oriented: You understand that success is in the details.

You notice things that others don’t.

Your critical thinking skills help to inform your decision making.

Who You Are Your influence makes an impact.

You know that relationships and networks are essential to success.

You inspire outcomes by making yourself heard.

You’re driven by collective success.

You know that collaboration can transform a good idea into a great one.

You understand the power of a team that enjoys working together to create a shared vision.

You can demonstrate experience in: providing production application Support and have experience with supporting Java applications, containerized microservices, Batch scheduling and file transfer; have experience with defining, implementing changes to, and supporting a production application.

You have experience / familiarity with majority of the following technology environments: scripting (shell); SQL and Oracle Databases; Autosys and Feedhub; Agile and DevOps concepts; JBOSS and Tomcat.

You have strong knowledge of: Microsoft Windows, Linux RedHat and Unix Solaris operating systems; Basic Network Troubleshooting; clustering and redundancy concepts; Secure File Transfer protocols.

You are familiar with ITIL best practices around change, incident, and problem management.

You are comfortable working with modern deployment pipelines using GitHub, Jenkins, and Artifactory.

Values matter to you.

You bring your real self to work and you live our values
– trust, teamwork, and accountability.

What CIBC Offers At CIBC, our people are our greatest asset.

You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well.

As part of our team, you will: Thrive : Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home Connect : Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity Develop : Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, and individual development planning.

Prosper : Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan.

What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.

We seek applicants with a wide range of abilities and we provide an accessible candidate experience.

If you need accommodation, please contact You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit Job Location Toronto-20 Dundas St.

W., 6th Employment Type Regular Weekly Hours 37.5 Skills Active Directory (AD), Analytical Techniques, API Integration, Artifactory, Autosys, Container Orchestration, Continuous Improvement (CI), DNS Protocol, GitHub, Java, JBoss, Jenkins (Software), Linux, Oracle, Problem Solving, Red Hat OpenShift, Splunk, Taking Initiative, UrbanCode