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IT Support Technician

Fed IT

This is a Contract position in Toronto, ON posted January 5, 2022.

Take charge of customer requests and perform diagnostics in order to resolve the problem.

Provide support to installers during the deployment of the solution, by performing tests to ensure proper functioning of the products.

Take part in the various quality assurance tests in order to validate the software / hardware products Ensure the documentation of errors / problems in order to support developers in identifying the causes.

Provide telephone support to customers and support them in the use of company tools.

Bilingual (French and English) DEC in computer science, electronics or any other related field Minimum 1-2 years of experience in customer support Ease of troubleshooting users with logic and reasoning Excellent priority management Excellent communication skills Team player Ease of learning new technologies

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