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Customer Support Specialist

Ian Martin

This is a Contract position in Toronto, ON posted October 13, 2021.

Client Support Specialist

  • Full-time, 5-month contract position with potential for extension
  • $20 per hour
  • Gain valuable experience with a Provincial Government client
  • In-office position, downtown Toronto

Government contracts are a great way to build your career. If you’re looking to gain experience in a team-based office setting that will advance your skill set, this is it.

Position Overview

In this fast-paced office role, you’ll process requests for information, primarily by email. Under guidance from management, and alongside a team of other specialists, you’ll ensure that all requests are processed correctly and that all information is verified.

This is a great opportunity to develop essential office skills: attention to detail, teamwork, and strong organization are all critical to success in any office environment.

Hours will be from 8:30am-5:00pm, Monday to Friday, working in downtown Toronto.

Duties/ Responsibilities

  • Process requests by email and transfer information to standard templates
  • Review completed forms for accuracy
  • Determine whether responses should go by digital or physical mail, printing as required
  • Follow established processes for tracking and logging information


Knowledge and Skills

  • Working knowledge of standard software including MS Word, Excel, Microsoft Windows, and Email
  • Familiarity with basic data entry (moving/verifying information, creating text boxes, copy/pasting, etc.)
  • Proven ability to learn new systems quickly
  • Familiarity with office equipment including printers, photocopiers, scanners etc.
  • Demonstrated ability to work accurately in a high volume, fast-paced environment with pre-established production targets
  • Proven ability to carefully follow established procedures and instructions
  • High attention to detail and focus on accuracy
  • Superior organizational skills to ensure all work assigned is completed and tracked as required
  • Works well with others is a team environment
  • Takes accountability for own work, strong work ethic and high level of integrity

 Applying with Ian Martin

Ian Martin is an established IT and engineering hiring firm with over 60 years’ experience connecting talented candidates with meaningful work. When you apply, you’ll get more than just a chance at a great job—you’ll become part of a vast network of engineering and tech employers that are always changing.

We strive to build teams that reflect the diversity of the community we work in and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities.