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Customer Service Specialist


This is a Contract position in Toronto, ON posted May 20, 2018.

Were looking for Customer ServiceSpecialists!


Manage, prioritize, and respond to inbound emails relating to Coinbase and GDAX
Identify common trends within support emails to preempt issues and bugs
Monitor transactions occurring on the platform, identify fraudulent activity, and correct transfers when needed
Collaborate with the Product Engineering team to identify which issues and bugs require immediate attention
Exercise sound judgment when corresponding with customers
Utilize email to communicate with customers


Great with people –

– customer service/technical support experience a must
Self-motivated — the ability to work independently and remotely
Excellent organizational and written communication skills