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Customer Service (Coinbase)


This is a Contract position in Toronto, ON posted May 19, 2018.

Job Description

We`re looking for Customer Service Specialists!


Manage, prioritize, and respond to inbound emails relating to Coinbase and GDAX
Identify common trends within support emails to preempt issues and bugs
Monitor transactions occurring on the platform, identify fraudulent activity, and correct transfers when needed
Collaborate with the Product Engineering team to identify which issues and bugs require immediate attention
Exercise sound judgment when corresponding with customers
Utilize email to communicate with customers


Great with people –

– customer service/technical support experience a must
Self-motivated — the ability to work independently and remotely
Excellent organizational and written communication skills

Company DescriptionAbout the Company:

SGN Nutrition has a simple goal: to create the highest quality nutritional supplements utilizing current day scientific research, while offering only environmentally sound ingredients and packaging.

Studies have shown a rapid decline in the overall health of humans due to the consumption of foods low in nutrients. SGN Nutrition develops proprietary formulas that help individuals easily acquire nutrients and optimize their health.

SGN Nutrition is a privately held family owned and operated company that develops and sells innovative and progressive powdered drink mix nutritional supplements. Since initiating operations in 2004, SGN Nutrition has become a rapidly growing nutritional supplement company.

SGN Nutrition is headquartered in San Diego, California and distributes their products both domestically and internationally.