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Claims Specialist – Property Complex Claims

RSA Corp

This is a Full-time position in Toronto, ON posted November 6, 2018.

This exciting position is a critical role to the Company as it supports all regions and distribution channels managing complex claims both in Canada and internationally either through direct handling or co-examining. The types of losses may include, but are not limited to, large complex claims involving commercial and personal property, equipment breakdown, renewable and non-renewable energy and construction projects.

The successful candidate will be a technical expert in handling complex property claims and will also participate in regional file reviews, coverage committees and large loss committees. As the subject matter expert, you will have the opportunity to share information and knowledge with peers, regional file handlers, actuary, finance, underwriting and senior leadership.

You value sharing knowledge, information and experience with those who can benefit. You have a record of striving for continuous improvement. You actively seek the contribution of others, listening with an open mind and basing decisions on reason and not positional authority. You value the success of the team over that of the individual.

This role may be located in any of our Canadian offices.

Who you are

Your enthusiasm is infectious. You challenge the status quo. You find solutions to problems. You go the extra mile to exceed customers’ expectations. You get things done the right way. You represent our brand with passion and pride. You are a team player. You have fun and you make work fun for those working around you.

What you will achieve in this role

•Manage, investigate, analyze, negotiate and resolve large and complex property claims, generally with exposures over $500k or involving a specialized kind of loss.
•Where appropriate engage and manage consultants, independent adjusters, accounts and engineers to confirm coverage, determine liability, and assess damages
•Lead, supervise, guide and provide technical advice to regional file handlers to ensure consistent and effective claims handling
•Audit regional claims files and report to management on results
•Train regional claims staff on claims handling procedures, policies and techniques
•Work with underwriting and loss prevention to identify potential risks, hazards and trends
•Deliver and exceed on all key performance indicators as it relates to loss development and loss adjustment expenses, claims leakage control and expense management
•Leverage your expertise in a creative, continuous improvement environment to support a model of best practice operations
•As part of our Customer Obsessed culture, you will exemplify our brand expectations by keeping your commitments and responding to policyholder and broker inquiries
•As part of the national Head Office team, you will be an active contributor to national team meetings, projects and goals and develop the ability to work effectively with team members located across Canada.
•Completion of monthly open & closed file reviews
•Provide monthly progress reports and updates

What you bring to this role

•Technical expertise acquired through a minimum of 15 years of direct handling of complex property claims, including energy, construction and equipment breakdown
•Extensive experience in handling business interruption and other time element claims
•Strong negotiation, project management and problem solving skills
•Excellent verbal and written communication skills
•Working knowledge of Microsoft Word, Excel, PowerPoint
•Undergraduate degree
•CIP designation
LinkedIn Code: #LI-SW1

Other Information

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.We thank all applicants. However, only those selected for an interview will be contacted.We invite you to learn more about us at our Career Site,, where you can apply on line. RSA group of Companies is strongly committed to diversity and welcomes applications from visible minority group members, women, Aboriginal persons, and persons with disabilities, members of the LGBT community, and others who may contribute to the further diversification of ideas.RSA group of Companies will provide reasonable accommodation for qualified individuals with disabilities in the job application process.If you have difficulty using our online application system and you need an accommodation due to a disability, please email AODA@RSAGROUP.CA or call us at toll free 1 (800)-855-0511. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.


  • CIP
  • Claims
  • Communication
  • Problem solving skills
  • Property

Skills Required

  • Education level: None
  • Work experience (years): None


Salary: N/D