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Claims Coordinator, Large Loss

RSA Corp

This is a Full-time position in Toronto, ON posted November 6, 2018.

If you are a highly motivated, team spirited administrative professional, the Claims Coordinator role may be for you!
Reporting to the Director of Claims, the successful candidate will provide administrative support to our head office claims team located in downtown Toronto. This department handles the large and complex claims for all lines of business within RSA.

Who you are

Your enthusiasm is infectious. You challenge the status quo. You find solutions to problems. You go the extra mile to exceed customers’ expectations. You get things done the right way. You represent our brand with passion and pride. You are a team player. You have fun and you make work fun for those working around you.

What you will achieve in this role

• As a true professional and an excellent communicator you will liaise with customers, brokers, business partners and senior leaders with ease.
• This opportunity will enhance your project management and presentation skills as you take the lead in facilitating meetings with the large loss property team, including, task tracking, data collection and analysis and trend and opportunity identification. You will also facilitate regular and structured communication of results to key stakeholders throughout the organization.
• Utilizing your advanced organization and coordinating skills you will be responsible for the preparation and scheduling of regular and ad hoc meetings. You are extremely comfortable using a variety of tools and technologies as you will prepare and distribute large loss agendas and forms, month end commentary reports, indemnity savings reports and conduct weekly reconciliation of large loss reserves.
• You will play a role in managing Governance, which includes logging monthly control reports, maintain training, hospitality, complaint and conflict logs where you would report as required and maintain claims license database for head office claims team.
• You have a sense of urgency and collaborate well with your team, colleagues and senior management in the business while responding to information requests from internal and external clients and customers
• You will coordinate audits, including file retrieval, systems access and room booking.
• Keeping commitments is important to you, you are open to change and enjoy creating process solutions. Your administrative experience will be applied as you are responsible for client and broker inquiries, mail, photocopying, travel arrangements, expense reports and other clerical duties and adhoc requests.

What you bring to this role

• Minimum of 2 years’ experience in a fast paced and high volume environmnet
• Customer focused and capable of communicating with employees of all levels
• Strong collaboration skills and ability to adapt quickly to changing priorities;
• Exceptional oral and written communication skills and excellent email etiquette
• Superior organizational skills coupled with the ability to multi-task and prioritize
• Strong analytical skills with demonstrated accuracy and attention to detail
• Ability to work independently; resourceful with strong problem solving skills
• High level of integrity, ethics and professionalism; must be able to handle all confidential information with discretion and sensitivity
• Previous experience or knowledge of Insurance and claims is beneficial
• Ability to communicate in French is an asset
• Post-Secondary degree or diploma
LinkedIn Code: #LI-SW1

Other Information

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.We thank all applicants. However, only those selected for an interview will be contacted.We invite you to learn more about us at our Career Site,, where you can apply on line. RSA group of Companies is strongly committed to diversity and welcomes applications from visible minority group members, women, Aboriginal persons, and persons with disabilities, members of the LGBT community, and others who may contribute to the further diversification of ideas.RSA group of Companies will provide reasonable accommodation for qualified individuals with disabilities in the job application process.If you have difficulty using our online application system and you need an accommodation due to a disability, please email AODA@RSAGROUP.CA or call us at toll free 1 (800)-855-0511. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.


  • Support

Skills Required

  • Education level: None
  • Work experience (years): None


Salary: N/D