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Case Coordinator

Teladoc Health

This is a Full-time position in Toronto, ON posted December 18, 2018.

An integral part of a specialized tactical operations team, the BILINGUAL Case Coordinator will ensure efficient management and progression of member cases across the Mental Health Disability Team. The Case Coordinator’s primary responsibilities include: setting up appointments with all clinicians, providing support and training on how to use video conferencing tools for all clinicians, expedited procurement of medical reports, proactive communication to members on case progression, and continuous collaboration with program clinicians and stakeholders to ensure the highest quality of service and client experience. Bilingual French/English fluency required.

What You Will Be Doing:

  • Provides clear, concise communication on case progress to clients and stakeholders with a focus on providing the highest level of customer service; escalates concerns to manager immediately.
  • Organizes and schedules case consultations and final report discussions between clients and clinicians.
  • Ensures requests for, and expedited receipt of, clients’ relevant records and other medical information from case manager and/or various hospitals and physician offices as necessary.Reviews and sends/receives case records and reports from team for the program.
  • Creates, submits and tracks client billing and invoices.
  • Prepares and delivers reports to stakeholders; identifies and develops additional metrics to determine success of the program.
  • Works with team to develop incentive programs to drive case volume through marketing initiatives, workshops, and ongoing communication.
  • Expands clinician pool by researching, engaging and onboarding new clinicians.
  • Accountable for meeting defined service standards for speed of case progression, overall quality, and client satisfaction.
  • Ensures compliance with privacy legislation (PIPEDA, PHIPA) rules and regulations at all times.
  • Aid to tracking and gathering data points needed for analytical and reporting purposes.
  • Other duties, as directed.

What You Will Bring:

  • Bilingual fluency in English & French required.Bachelor’s degree strongly preferred.
  • 3+ years’ experience in a professional office environment; hospital, physician practice, or other medical environment preferred.
  • Medical records department or case management experience considered an asset.
  • Experience working in the mental/behavioral health field is an asset.
  • General knowledge of medical terminology.
  • Strong analytical skills.
  • Strong technology proficiency with software programs including Word, Excel, PowerPoint, Outlook; CRM.Strong organizational skills.
  • Outstanding verbal and written communication and customer service skills.MUST be a team player.
  • Medical records department or case management experience considered an asset.
  • Experience working in the mental/behavioral health field is an asset.

Skills Required

  • Education level: None
  • Work experience (years): None


Salary: N/D