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Bilingual Customer Service Specialist- $19.00 /hr

Optima Communications International Inc. - Toronto

This is a Contract position in Toronto, ON posted November 24, 2021.

We offer:

  • Guaranteed base of $19.00 per hour based on Bilingual Certification
  • Minimum of five (5) shifts per week (Monday through to Friday) between 8:00AM to 8:00PM and occasional Saturday shifts between 8:00AM to 5:00PM as business requires. Willing to work weekends and Holidays as Business requires
  • Health spending reimbursement plan for you and your family after 90 days of employment
  • Fully paid initial training
  • Growth & development opportunities including, on-going Workshops, Certification, and Optima’s Leadership/Specialist Training Program.
  • A casual, friendly office environment, working with great people who are committed and work as a team to achieve our goals. We are each other’s backbone and the team members are flexible, helpful and want to see all succeed, whether it be through extra help, agreeing to shift trades and answering questions etc.


  • Ability to effectively communicate both in English and French verbally and in writing with good to excellent communication skills
  • Minimum of 2 years of customer service experience in a contact centre environment preferred,
  • High school diploma or GED required. College or University Degree preferred.
  • Strong customer service and troubleshooting skills
  • Exceptional telephone etiquette and ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Exceptional conflict resolution, negotiation & problem solving skills, demonstrating flexibility in meeting customer needs while maintaining client objectives
  • Strong work ethic and positive team attitude and interpersonal skills that allow one to work effectively in a diverse working environment.
  • Strong attention to detail
  • Computer literate, including effective working skills of MS Word, Excel and e-mail
  • Proven data entry and typing skills
  • Ability understand written manuals and directives
  • Math & analytical aptitude
  • Ability to adapt to change
  • Ability to efficiently multi-task


Salary: 17.00