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Bilingual Customer Service Officer

B2B Bank

This is a Contract position in Toronto, ON posted October 11, 2017.

The incumbent is responsible for delivering superior client service in a fast paced call centre environment in adherence to B2B Bank policies, standards, and guidelines. This role requires effective use of listening skills demonstrated through clear understanding of client needs and identifying opportunities to promote B2B products and services. The Customer Service Officer reports to the Call Centre Assistant Manager.Provide superior and positive client service experience by engaging clients, clearly understanding their needs, actively guiding them to resolve their needs, and escalating complex situations when necessary. Exceed client expectations using client-focused skill set and employing B2B Bank¿s driven, responsive, and honest core values with every client interaction. Actively identify opportunities to promote B2B Bank products and services. Demonstrate professionalism and exhibit personal accountability through interactions with clients and colleagues. Proactively work towards achieving personal and departmental objectives. Effectively use B2B business systems to review information and documents to provide appropriate guidance. Log all client related interactions to ensure a complete history of client engagement is available. Continuously promote different approaches and methods to improve quality service delivery. Familiarize and keep up-to-date on current legislation and on B2B Bank programs, policies and procedures. Ability to work in flexible shift environment. Carry out any other similar or general tasks at the request of his superior or as required.College degree and 1 to 2 years call centre environment. Excellent communications skills both written and oral. Bilingual (French/English)verbal and written communication skills is required. Ability to communicate complex issues in a clear and concise manner. Must exhibit B2B Bank¿s driven, responsive, and honest core values and possess the passion to put clients first. Strong customer service, interpersonal, and problem solving skills.   Positive, energetic, and enthusiastic attitude. Proficiency in keyboarding, use of windows based computer systems.NOTE: Flexibility to work rotating shifts between the hours of 8 :00 am to 8 :00 pm We welcome and encourage applications from individuals from all groups, including aboriginal, women, visible minorities, and persons with disabilities, regardless of race, ethnicity, sexual orientation, creed, family status, national origin, age and gender. B2B Bank and/or the Laurentian Bank of Canada and their subsidiaries may collect, use or disclose personal information of job candidates for the purpose of establishing an employment relationship. Qualified candidates will be contacted. No unsolicited Agency referrals please. Please apply directly online

Skills Required

  • Education level: None
  • Work experience (years): None


Salary: N/D

How to Apply