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Bilingual Call Center Customer Service Representative – Credit Cards


This is a Full-time position in Toronto, ON posted January 7, 2022.

We’re building a relationship-oriented bank for the modern world.

We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.

Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit Job Description What You’ll Be Doing Join our Contact Centre team as a Customer Service Representative in our Credit Cards Department and make a real difference for our clients.

You will answer to incoming calls from our credit cards clients as well as calls transferred from other departments.

You will assist clients with their credit cards operations and inquiries, identify their needs, and proactively suggest solutions to help them achieve their financial goals.

The start date for this role is on February 7th , 2022.

Our Contact Centre is open Monday to Friday, 7:00 a.m.

to Midnight; Saturday and Sunday 7:00 a.m.

to 10:00 p.m.

This is a full-time and shift oriented role with an opportunity to potentially work from home.

We have embarked on an AgentHome remote work program.

All employees may be given the opportunity to work from home, if you can meet the AgentHome program requirements and are able to attend your primary work location within two hours’ notice.

Agent Home Program Requirements Ability to work independently in a private and quiet workspace (ie.

in a room or office with a door that closes) Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps) We want to hear from you if: You must be willing and able to participate in the CIBC Agent Home program You go the extra mile, because it’s the right thing to do.

You are ambitious and you love to learn.

You are motivated to make a difference.

You love to surround yourself with people who challenge you.

Your diverse background and experience makes your team stronger.

You bring the best of yourself to work.

You are bilingual in French and English .

If this sounds like you, but you’re not sure if you’re ready to be on the frontlines of client service, we’ve got you covered.

You’ll begin your journey with an industry-leading paid training program that runs about 3 months.

Your training will get you equipped with the skills and knowledge to provide the best possible experience to CIBC clients
– we know there’s a learning curve and we’re here to help.

It’s hands-on, so you’ll get the real-life experience you need to rise to the challenge.

The incredible program you’ll benefit from begins with 25 days of training and a mix of in-class learning and on-the-job application
– typically from Monday to Friday, 9:00 a.m.

to 5:00 p.m.

How You’ll Succeed Get comfortable connecting on a personal level.

Don’t be afraid to draw from your own experiences to help our clients.

Be the best listener.

Make sure our clients’ feel heard, no matter what the issue.

Study up Invest some real time in getting to know our suite of credit card products and use your knowledge to connect clients with the right product opportunities.

It will also help you proactively suggest credit card options that will help clients achieve their financial goals.

Want a glimpse into our culture
– check out our video to learn more What CIBC Offers At CIBC, our people are our greatest asset.

You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well.

As part of our team, you will: Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning and comprehensive product training Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.

We seek applicants with a wide range of abilities and we provide an accessible candidate experience.

If you need accommodation, please contact You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit Job Location Mont-1155 Rene Levesque 5th Employment Type Regular Weekly Hours 37.5 Skills