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Tissot E-Commerce Coordinator

Swatch

This is a Full-time position in Toronto, ON posted December 4, 2017.

E-Commerce Coordinator

Summary

This role will ensure that all Tissot E-Commerce activities for the local market are well coordinated and supported across all relevant functions.   Its aim is to support the ongoing development of this channel in an efficient, cost-effective, secure, and service-orientated manner. The individual acts as an ambassador within the Brand organization and the external marketplace.

Principal Accountabilities Include…

Customer Support

Manage all inbound e-commerce enquiries by e-mail and telephone in French and English. These include pre-sales, transactional, and post-sale enquiries    Direct specific enquiries to the relevant team, or handle directly as appropriate Ensure responses are accurate, timely, and documented Maintain and manage external wholesale vendors and e-commerce site content Maintain and manage reporting/ analytics of any e-commerce marketplace sites (i.e. amazon)

 
Technical Support

Manage relationships with external suppliers in respect of e-comm transactional processes including credit card authorizations, etc Define, document, and revise current processes where appropriate Perform manual checks on pending orders and release (on SAP) those meeting security criteria Develop automated processes where possible Liaison with IT, Finance and other teams to ensure accurate and timely capture of relevant financial and transactional data Web-analytics and reporting (i.e. Google analytics)

 
Inventory Management

Analysis of inventory as executed by HQ for local market in product hierarchy, price and reference categories. Liaison with warehouse and logistic team to follow-up on pending orders.

Support Ongoing Site Promotions

Working closely with the marketing team, support ongoing site promotion through: Search Engine Optimization (site pages keywords and description management) Pay Per Click and other marketing Liaison with web team in Switzerland regarding product display, site layout, copy, etc Local adaptation of layouts in line with agreed guidelines and permissions from HQ Merchandising of the website based on HQ recommendation and local markets specificities Weekly newsletters

Misc.

  • Follow through implementation/ maintenance and reporting for any affiliate site related to E-commerce.
  • Ad-hoc duties as required

 

Requirements:

 

This is a mixed role that requires technical know-how and discipline with superlative customer service skills and a positive pro-active attitude.

E-commerce:

  • Understanding of the digital shopping process (Search-basket-checkout-orders delivery)
  • Understanding of the “customer’s shopping experience”
  • Understanding of the back office management with all the payment process through a PSP (Payment service provider) and an acquirer.
  • Global knowledge and understanding of digital marketing activities
  • Knowledge of web analytics

 Technical:

  • Ability to perform basic functions using SAP
  • Familiarity with POS systems and sales processing
  • Some knowledge in html

 Customer Service:

  • Ability to manage cases from inception to completion
  • Clear and concise verbal and written communications in both French and English.

 Attitude:

  • Flexible and open approach, able to take on tasks as required
  • Collaborative: able to build relationships with other teams and departments

 

Language:

 Fluent in both English and French.

Employment Status

Salaried, Full-Time, 40-44 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 44 hours a week, certain holidays and blackout dates.

Skills Required

  • Education level: Professional
  • Work experience (years): 0-2 years

Package

Salary: N/D

How to Apply